- Can I remove the no value option in custom fields where you choose from a list?
2)My boss wants user to set their own ticket priorities, I have a custom field giving the 2 priority settings we allow and I want to set RT up to map the custom field to the ticket priority. Any ideas?
- We are considering having 3 queues that would be determined by a custom field.
Custom field OS options
Queue name Windows Unix Other
And then set it so if a ticket comes in with the custom fields set to Windows, it would automatically go to the Windows queue. How would I set that up?