3 Bugs or Features

I just installed RT (3.0.4) and RTFM (2-0RC1), and I’m very impressed.
There were several things I noticed that I thought could be improved
(some may be bugs, others features).

  1. On the Home screen, if I click on the name of a queue I get a nasty
    perl error.

  2. Non-privileged users don’t show up in user searches. In fact, the
    only way to find a non-privileged user is to find the Requestor link
    in one of his tickets.

  3. This one is definitely a feature request. Have you considered
    allowing people to create their own accounts through the web
    interface? Obviously, this would require setting some default
    privilege level for self registered users.

Daniel M. Israel
daniel@cfd.ame.arizona.edu 1130 North Mountain Ave.
Dept. of Aerospace & Mechanical The University of Arizona
Engineering Tucson, AZ 85711

I just installed RT (3.0.4) and RTFM (2-0RC1), and I’m very impressed.
There were several things I noticed that I thought could be improved
(some may be bugs, others features).

  1. On the Home screen, if I click on the name of a queue I get a nasty
    perl error.

What nasty perl error? Was it complaining about Storable.xs? Are you
running RedHat 9?

  1. Non-privileged users don’t show up in user searches. In fact, the
    only way to find a non-privileged user is to find the Requestor link
    in one of his tickets.

Do they not show up when your search on username or email at
/Admin/Users/ ? It seems to work for me.

  1. This one is definitely a feature request. Have you considered
    allowing people to create their own accounts through the web
    interface? Obviously, this would require setting some default
    privilege level for self registered users.

Yeah. it’s low on the list. Patches appreciated. (but probably for 3.2,
not 3.0.x)


Daniel M. Israel
daniel@cfd.ame.arizona.edu 1130 North Mountain Ave.
Dept. of Aerospace & Mechanical The University of Arizona
Engineering Tucson, AZ 85711


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http://www.bestpractical.com/rt – Trouble Ticketing. Free.

  1. On the Home screen, if I click on the name of a queue I get a nasty
    perl error.

What nasty perl error? Was it complaining about Storable.xs? Are you
running RedHat 9?

Is that a general problem with rh9 or just with the supplied version of
perl?

  1. This one is definitely a feature request. Have you considered
    allowing people to create their own accounts through the web
    interface? Obviously, this would require setting some default
    privilege level for self registered users.

Yeah. it’s low on the list. Patches appreciated. (but probably for 3.2,
not 3.0.x)

If you’re using external auth, this just works. (though it works
better with my patches). Otherwise, it would be a simple cgi script to
tack on to the side.

seph

From: Jesse Vincent jesse@bestpractical.com

  1. On the Home screen, if I click on the name of a queue I get a nasty
    perl error.

What nasty perl error? Was it complaining about Storable.xs? Are you
running RedHat 9?

Yes. Sorry, I guess this is a known bug, somehow I missed it when
browsing the list.

  1. Non-privileged users don’t show up in user searches. In fact, the
    only way to find a non-privileged user is to find the Requestor link
    in one of his tickets.

Do they not show up when your search on username or email at
/Admin/Users/ ? It seems to work for me.

Admin? I am logged in as “root” and go to /Configuration/Users and it
lists Privileged users. If I try the “find” feature to locate someone
that has an account which was automatically created by an e-mail, (i.e.,
“Email” “contains” search) it doesn’t find them. (In fact, it
doesn’t find anyone, including privileged users who match. But
privileged users I can get to, because they are listed already.)

Daniel M. Israel
daniel@cfd.ame.arizona.edu 1130 North Mountain Ave.
Dept. of Aerospace & Mechanical The University of Arizona
Engineering Tucson, AZ 85711

This one time, at band camp, matthew zeier wrote:

  1. On the Home screen, if I click on the name of a queue I get a nasty
    perl error.

What nasty perl error? Was it complaining about Storable.xs? Are you
running RedHat 9?

Is that a general problem with rh9 or just with the supplied version of
perl?

It’s a problem with perl shipped with RH9, but it seems that the latest CPAN
module for Storable exhibits the problem too.

jaq@spacepants.org http://spacepants.org/jaq.gpg

From: Jesse Vincent jesse@bestpractical.com

  1. On the Home screen, if I click on the name of a queue I get a nasty
    perl error.

What nasty perl error? Was it complaining about Storable.xs? Are you
running RedHat 9?

Yes. Sorry, I guess this is a known bug, somehow I missed it when
browsing the list.

  1. Non-privileged users don’t show up in user searches. In fact, the
    only way to find a non-privileged user is to find the Requestor link
    in one of his tickets.

Do they not show up when your search on username or email at
/Admin/Users/ ? It seems to work for me.

Admin? I am logged in as “root” and go to /Configuration/Users and it
lists Privileged users. If I try the “find” feature to locate someone
that has an account which was automatically created by an e-mail, (i.e.,
“Email” “contains” search) it doesn’t find them. (In fact, it
doesn’t find anyone, including privileged users who match. But
privileged users I can get to, because they are listed already.)

That’s… interesting. and not the behaviour I get. what if you specify
an email address exactly? Can you send us the database query log for
that search?


Daniel M. Israel
daniel@cfd.ame.arizona.edu 1130 North Mountain Ave.
Dept. of Aerospace & Mechanical The University of Arizona
Engineering Tucson, AZ 85711

http://www.bestpractical.com/rt – Trouble Ticketing. Free.