I just installed RT (3.0.4) and RTFM (2-0RC1), and I’m very impressed.
There were several things I noticed that I thought could be improved
(some may be bugs, others features).
On the Home screen, if I click on the name of a queue I get a nasty
perl error.
Non-privileged users don’t show up in user searches. In fact, the
only way to find a non-privileged user is to find the Requestor link
in one of his tickets.
This one is definitely a feature request. Have you considered
allowing people to create their own accounts through the web
interface? Obviously, this would require setting some default
privilege level for self registered users.
Daniel M. Israel daniel@cfd.ame.arizona.edu 1130 North Mountain Ave.
Dept. of Aerospace & Mechanical The University of Arizona
Engineering Tucson, AZ 85711
I just installed RT (3.0.4) and RTFM (2-0RC1), and I’m very impressed.
There were several things I noticed that I thought could be improved
(some may be bugs, others features).
On the Home screen, if I click on the name of a queue I get a nasty
perl error.
What nasty perl error? Was it complaining about Storable.xs? Are you
running RedHat 9?
Non-privileged users don’t show up in user searches. In fact, the
only way to find a non-privileged user is to find the Requestor link
in one of his tickets.
Do they not show up when your search on username or email at
/Admin/Users/ ? It seems to work for me.
This one is definitely a feature request. Have you considered
allowing people to create their own accounts through the web
interface? Obviously, this would require setting some default
privilege level for self registered users.
Yeah. it’s low on the list. Patches appreciated. (but probably for 3.2,
not 3.0.x)
–
Daniel M. Israel daniel@cfd.ame.arizona.edu 1130 North Mountain Ave.
Dept. of Aerospace & Mechanical The University of Arizona
Engineering Tucson, AZ 85711
This one is definitely a feature request. Have you considered
allowing people to create their own accounts through the web
interface? Obviously, this would require setting some default
privilege level for self registered users.
Yeah. it’s low on the list. Patches appreciated. (but probably for 3.2,
not 3.0.x)
If you’re using external auth, this just works. (though it works
better with my patches). Otherwise, it would be a simple cgi script to
tack on to the side.
On the Home screen, if I click on the name of a queue I get a nasty
perl error.
What nasty perl error? Was it complaining about Storable.xs? Are you
running RedHat 9?
Yes. Sorry, I guess this is a known bug, somehow I missed it when
browsing the list.
Non-privileged users don’t show up in user searches. In fact, the
only way to find a non-privileged user is to find the Requestor link
in one of his tickets.
Do they not show up when your search on username or email at
/Admin/Users/ ? It seems to work for me.
Admin? I am logged in as “root” and go to /Configuration/Users and it
lists Privileged users. If I try the “find” feature to locate someone
that has an account which was automatically created by an e-mail, (i.e.,
“Email” “contains” search) it doesn’t find them. (In fact, it
doesn’t find anyone, including privileged users who match. But
privileged users I can get to, because they are listed already.)
Daniel M. Israel daniel@cfd.ame.arizona.edu 1130 North Mountain Ave.
Dept. of Aerospace & Mechanical The University of Arizona
Engineering Tucson, AZ 85711
On the Home screen, if I click on the name of a queue I get a nasty
perl error.
What nasty perl error? Was it complaining about Storable.xs? Are you
running RedHat 9?
Yes. Sorry, I guess this is a known bug, somehow I missed it when
browsing the list.
Non-privileged users don’t show up in user searches. In fact, the
only way to find a non-privileged user is to find the Requestor link
in one of his tickets.
Do they not show up when your search on username or email at
/Admin/Users/ ? It seems to work for me.
Admin? I am logged in as “root” and go to /Configuration/Users and it
lists Privileged users. If I try the “find” feature to locate someone
that has an account which was automatically created by an e-mail, (i.e.,
“Email” “contains” search) it doesn’t find them. (In fact, it
doesn’t find anyone, including privileged users who match. But
privileged users I can get to, because they are listed already.)
That’s… interesting. and not the behaviour I get. what if you specify
an email address exactly? Can you send us the database query log for
that search?
–
Daniel M. Israel daniel@cfd.ame.arizona.edu 1130 North Mountain Ave.
Dept. of Aerospace & Mechanical The University of Arizona
Engineering Tucson, AZ 85711