3.9.7 - Apache Error after Upgrade

RT Developers
1

I just upgraded 3.9.4 to 3.9.6 to 3.9.7 and when I restart Apache I am seeing the following error in the log:

[Thu Dec 09 11:00:39 2010] [error] Can’t locate object method “Init” via package “RT::Interface::Web::Handler” at /opt/rt3/bin/webmux.pl line 150.\nCompilation failed in require at (eval 2) line 1.\n
[Thu Dec 09 11:00:39 2010] [error] Can’t load Perl file: /opt/rt3/bin/webmux.pl for server *:0, exiting…

We are running on Ubuntu 10.04, Apache2 with fastCGI and MySQL 5.1.
Both 3.9.4 and 3.9.6 ran without issue.

Any suggestions?

Jeff Stark
Sr Saas Engineer
Moxie Software
(919)622-0418
jstark@moxiesoft.commailto:jstark@moxiesoft.com
Www.Moxiesoft.comhttp://www.moxiesoft.com/
CONNECT PEOPLE. SHARE KNOWLEDGE. DELIVER RESULTS.

2

I just upgraded 3.9.4 to 3.9.6 to 3.9.7 and when I restart Apache I am seeing the following
error in the log:

[Thu Dec 09 11:00:39 2010] [error] Can’t locate object method “Init” via package
“RT::Interface::Web::Handler” at /opt/rt3/bin/webmux.pl line 150.\nCompilation failed in
require at (eval 2) line 1.\n

Check the README and UPGRADING for a pointer to the new documentation
on your webserver configuration

[Thu Dec 09 11:00:39 2010] [error] Can’t load Perl file: /opt/rt3/bin/webmux.pl for server
*:0, exiting…

That isn’t the right file to be loading

-kevin