I’m in the middle of installing 3.8.6 on a Linux environment. Based on
what I read from the README, I didn’t think I needed to install
QuickDelete or ICal and that installing RT::Calendar would take care of
all my basic Calendar needs. This doesn’t seem to be the case. During
the “make upgrade” process (to upgrade my Oracle DataBase), I ran into
errors that said it couldn’t find any of those files. So I downloaded
and installed QuickCreate & ICal. No problem. Continuing with the :make
upgrade" for my DataBase I then get this:
Proceed [y/N]:y
Processing 3.7.1
[Fri Dec 18 20:52:27 2009] [crit]: Can’t locate RT/FM.pm in @INC (@INC
contains: /opt/rt3/rt-3.8.6/sbin/…/local/lib
/opt/rt3/rt-3.8.6/sbin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm line 627, line 4.
(/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm:377)
Can’t locate RT/FM.pm in @INC (@INC contains:
/opt/rt3/rt-3.8.6/sbin/…/local/lib /opt/rt3/rt-3.8.6/sbin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm line 627, line 4.
[rt@redsea rt3]$
[rt@redsea rt3]$ find /opt/rt3 -name FM.pm
[rt@redsea rt3]$ find /usr/lib/perl5 -name FM.pm
What is FM? Why is it not part of the general 3.8.6 install?
I was under the impression that anything in RT that was NOT part of an
option/plugin would be part of the basic “make install” process for 3.8.6.
Also, somewhere in the process, I may even have the directories wrong.
I thought that my basic pathway was supposed to be /opt/rt3/rt-x.x.x.
All install software (tar and otherwise) in something else (like
/opt/rt3/src) and run all the installs from there. Is that correct?
SO, now my three basic questions are:
where (directory path) am I supposed to run installs from? &
Where is everything supposed to e installed INTO? &
What modules do I have to install OTHER than the basic 3.8.6 install
in order to actually run 3.8.6 without any other extensions?
Help here would be extremely appreciated. Thank you in advance.
When I comment on a ticket in RT 3.8.7, then hit the Update Ticket button,
the browser displays " Internet Explorer cannot display the webpage". I then
have to hit the back button to get back into RT. The update does stick to
the database.
I’m in the middle of installing 3.8.6 on a Linux environment. Based on
what I read from the README, I didn’t think I needed to install
QuickDelete or ICal and that installing RT::Calendar would take care of
all my basic Calendar needs. This doesn’t seem to be the case. During
the “make upgrade” process (to upgrade my Oracle DataBase), I ran into
errors that said it couldn’t find any of those files. So I downloaded
and installed QuickCreate & ICal. No problem. Continuing with the :make
upgrade" for my DataBase I then get this:
Go find your @Plugins line in RT_SiteConfig.pm and remove the modules
that you have not installed.
No plugins ship with RT
If you did not install it into /opt/rt3/rt-3.8.6/local/plugins then
you cannot enable it
Kenn
LBNLOn 12/18/2009 1:37 PM, Kevin Falcone wrote:
On Fri, Dec 18, 2009 at 01:14:27PM -0800, Ken Crocker wrote:
I’m in the middle of installing 3.8.6 on a Linux environment. Based on
what I read from the README, I didn’t think I needed to install
QuickDelete or ICal and that installing RT::Calendar would take care of
all my basic Calendar needs. This doesn’t seem to be the case. During
the “make upgrade” process (to upgrade my Oracle DataBase), I ran into
errors that said it couldn’t find any of those files. So I downloaded
and installed QuickCreate & ICal. No problem. Continuing with the :make
upgrade" for my DataBase I then get this:
Go find your @Plugins line in RT_SiteConfig.pm and remove the modules
that you have not installed.
No plugins ship with RT
If you did not install it into /opt/rt3/rt-3.8.6/local/plugins then
you cannot enable it
-kevin
Proceed [y/N]:y
Processing 3.7.1
[Fri Dec 18 20:52:27 2009] [crit]: Can’t locate RT/FM.pm in @INC (@INC
contains: /opt/rt3/rt-3.8.6/sbin/…/local/lib
/opt/rt3/rt-3.8.6/sbin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm line 627, line 4.
(/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm:377)
Can’t locate RT/FM.pm in @INC (@INC contains:
/opt/rt3/rt-3.8.6/sbin/…/local/lib /opt/rt3/rt-3.8.6/sbin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm line 627, line 4.
[rt@redsea rt3]$
[rt@redsea rt3]$ find /opt/rt3 -name FM.pm
[rt@redsea rt3]$ find /usr/lib/perl5 -name FM.pm
What is FM? Why is it not part of the general 3.8.6 install?
I was under the impression that anything in RT that was NOT part of an
option/plugin would be part of the basic “make install” process for 3.8.6.
Also, somewhere in the process, I may even have the directories wrong.
I thought that my basic pathway was supposed to be /opt/rt3/rt-x.x.x.
All install software (tar and otherwise) in something else (like
/opt/rt3/src) and run all the installs from there. Is that correct?
SO, now my three basic questions are:
where (directory path) am I supposed to run installs from? &
Where is everything supposed to e installed INTO? &
What modules do I have to install OTHER than the basic 3.8.6 install
in order to actually run 3.8.6 without any other extensions?
Help here would be extremely appreciated. Thank you in advance.