3.8.6 install problem/question

To list,

I’m in the middle of installing 3.8.6 on a Linux environment. Based on
what I read from the README, I didn’t think I needed to install
QuickDelete or ICal and that installing RT::Calendar would take care of
all my basic Calendar needs. This doesn’t seem to be the case. During
the “make upgrade” process (to upgrade my Oracle DataBase), I ran into
errors that said it couldn’t find any of those files. So I downloaded
and installed QuickCreate & ICal. No problem. Continuing with the :make
upgrade" for my DataBase I then get this:

Proceed [y/N]:y
Processing 3.7.1
[Fri Dec 18 20:52:27 2009] [crit]: Can’t locate RT/FM.pm in @INC (@INC
contains: /opt/rt3/rt-3.8.6/sbin/…/local/lib
/opt/rt3/rt-3.8.6/sbin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm line 627, line 4.
(/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm:377)
Can’t locate RT/FM.pm in @INC (@INC contains:
/opt/rt3/rt-3.8.6/sbin/…/local/lib /opt/rt3/rt-3.8.6/sbin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm line 627, line 4.
[rt@redsea rt3]$
[rt@redsea rt3]$ find /opt/rt3 -name FM.pm
[rt@redsea rt3]$ find /usr/lib/perl5 -name FM.pm

What is FM? Why is it not part of the general 3.8.6 install?
I was under the impression that anything in RT that was NOT part of an
option/plugin would be part of the basic “make install” process for 3.8.6.

Also, somewhere in the process, I may even have the directories wrong.
I thought that my basic pathway was supposed to be /opt/rt3/rt-x.x.x.
All install software (tar and otherwise) in something else (like
/opt/rt3/src) and run all the installs from there. Is that correct?

SO, now my three basic questions are:

  1. where (directory path) am I supposed to run installs from? &
  2. Where is everything supposed to e installed INTO? &
  3. What modules do I have to install OTHER than the basic 3.8.6 install
    in order to actually run 3.8.6 without any other extensions?

Help here would be extremely appreciated. Thank you in advance.

Kenn
LBNL

When I comment on a ticket in RT 3.8.7, then hit the Update Ticket button,
the browser displays " Internet Explorer cannot display the webpage". I then
have to hit the back button to get back into RT. The update does stick to
the database.

What is the fix for this???

I’m in the middle of installing 3.8.6 on a Linux environment. Based on
what I read from the README, I didn’t think I needed to install
QuickDelete or ICal and that installing RT::Calendar would take care of
all my basic Calendar needs. This doesn’t seem to be the case. During
the “make upgrade” process (to upgrade my Oracle DataBase), I ran into
errors that said it couldn’t find any of those files. So I downloaded
and installed QuickCreate & ICal. No problem. Continuing with the :make
upgrade" for my DataBase I then get this:

Go find your @Plugins line in RT_SiteConfig.pm and remove the modules
that you have not installed.

No plugins ship with RT

If you did not install it into /opt/rt3/rt-3.8.6/local/plugins then
you cannot enable it

-kevin

Kevin,

Thaks. I’ll check it out.

Kenn
LBNLOn 12/18/2009 1:37 PM, Kevin Falcone wrote:

On Fri, Dec 18, 2009 at 01:14:27PM -0800, Ken Crocker wrote:

I’m in the middle of installing 3.8.6 on a Linux environment. Based on
what I read from the README, I didn’t think I needed to install
QuickDelete or ICal and that installing RT::Calendar would take care of
all my basic Calendar needs. This doesn’t seem to be the case. During
the “make upgrade” process (to upgrade my Oracle DataBase), I ran into
errors that said it couldn’t find any of those files. So I downloaded
and installed QuickCreate & ICal. No problem. Continuing with the :make
upgrade" for my DataBase I then get this:

Go find your @Plugins line in RT_SiteConfig.pm and remove the modules
that you have not installed.

No plugins ship with RT

If you did not install it into /opt/rt3/rt-3.8.6/local/plugins then
you cannot enable it

-kevin

Proceed [y/N]:y
Processing 3.7.1
[Fri Dec 18 20:52:27 2009] [crit]: Can’t locate RT/FM.pm in @INC (@INC
contains: /opt/rt3/rt-3.8.6/sbin/…/local/lib
/opt/rt3/rt-3.8.6/sbin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm line 627, line 4.
(/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm:377)
Can’t locate RT/FM.pm in @INC (@INC contains:
/opt/rt3/rt-3.8.6/sbin/…/local/lib /opt/rt3/rt-3.8.6/sbin/…/lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at
/opt/rt3/rt-3.8.6/sbin/…/lib/RT.pm line 627, line 4.
[rt@redsea rt3]$
[rt@redsea rt3]$ find /opt/rt3 -name FM.pm
[rt@redsea rt3]$ find /usr/lib/perl5 -name FM.pm

What is FM? Why is it not part of the general 3.8.6 install?
I was under the impression that anything in RT that was NOT part of an
option/plugin would be part of the basic “make install” process for 3.8.6.

Also, somewhere in the process, I may even have the directories wrong.
I thought that my basic pathway was supposed to be /opt/rt3/rt-x.x.x.
All install software (tar and otherwise) in something else (like
/opt/rt3/src) and run all the installs from there. Is that correct?

SO, now my three basic questions are:

  1. where (directory path) am I supposed to run installs from? &
  2. Where is everything supposed to e installed INTO? &
  3. What modules do I have to install OTHER than the basic 3.8.6 install
    in order to actually run 3.8.6 without any other extensions?

Help here would be extremely appreciated. Thank you in advance.

Kenn
LBNL


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Hi Kenn

just a quickie

SO, now my three basic questions are:

  1. where (directory path) am I supposed to run installs from? &
  2. Where is everything supposed to e installed INTO? &
  3. What modules do I have to install OTHER than the basic 3.8.6 install
    in order to actually run 3.8.6 without any other extensions?
  1. don’t install 3.8.6 in combination with Oracle.
    There is a bug in 3.8.6 and hierarchical custom field which is fixed in
    3.8.7.

I’ll have a look at 1-3 later today time permitting

Regards,

Joop