We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default RT footer added to his correspondence and i cant quite
figure out how to remove it. Besides its quite broken anyhow and not
any/much use to us. Would like to remove, not fix.
offending footer :
? ??? ??? ???Time to display: 0.778012 ? ???»|« RT 3.8.2
Copyright 1996-2008 ?Best Practical Solutions, LLC? . ???ݐ
So far i have identified the offending file (Footer) and i have also
checked global and queue-specific templates via Admin but i cannot
find any reference to this footer. the queue was migrated from rt2 and
this is the only user/queue combination that has had this issue.