3.8.2 footer email issues

RT Users
1

We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default RT footer added to his correspondence and i cant quite
figure out how to remove it. Besides its quite broken anyhow and not
any/much use to us. Would like to remove, not fix.
offending footer :
? ??? ??? ???Time to display: 0.778012 ? ???»|« RT 3.8.2
Copyright 1996-2008 ?Best Practical Solutions, LLC? . ???ݐ

So far i have identified the offending file (Footer) and i have also
checked global and queue-specific templates via Admin but i cannot
find any reference to this footer. the queue was migrated from rt2 and
this is the only user/queue combination that has had this issue.

thanks

2

We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default RT footer added to his correspondence and i cant quite
figure out how to remove it. Besides its quite broken anyhow and not
any/much use to us. Would like to remove, not fix.
offending footer :

? ??? ??? ???Time to display: 0.778012 ? ???»|« RT 3.8.2
Copyright 1996-2008 ?Best Practical Solutions, LLC? . ???ݐ

So far i have identified the offending file (Footer) and i have also
checked global and queue-specific templates via Admin but i cannot
find any reference to this footer. the queue was migrated from rt2 and
this is the only user/queue combination that has had this issue.

Each user may have a “signature” in its preferences, so check with him
Preferences->About.

If this signature really looks with chars replaced by “?”, you may have
had conversion issues when upgrading your RT (see UPGRADING file).

3

We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default RT footer added to his correspondence and i cant quite
figure out how to remove it. Besides its quite broken anyhow and not
any/much use to us. Would like to remove, not fix.
offending footer :

? ??? ??? ???Time to display: 0.778012 ? ???»|« RT 3.8.2
Copyright 1996-2008 ?Best Practical Solutions, LLC? . ???ݐ

So far i have identified the offending file (Footer) and i have also
checked global and queue-specific templates via Admin but i cannot
find any reference to this footer. the queue was migrated from rt2 and
this is the only user/queue combination that has had this issue.

Each user may have a “signature” in its preferences, so check with him
Preferences->About.

If this signature really looks with chars replaced by “?”, you may have
had conversion issues when upgrading your RT (see UPGRADING file).

Thanks. I have checked his signature , he does not have one specified.
Yes it really does have the “???” chars - i believe it uses a Time::
perl module and Data::Dumper - like i said, im not interested in
fixing whatever is wrong with it using these modules, i would just
like it removed completely.

4

We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default RT footer added to his correspondence and i cant quite
figure out how to remove it. Besides its quite broken anyhow and not
any/much use to us. Would like to remove, not fix.
offending footer :

? ??? ??? ???Time to display: 0.778012 ? ???»|« RT 3.8.2
Copyright 1996-2008 ?Best Practical Solutions, LLC? . ???ݐ

What browser is the user using? There have been a multitude of fixes
in the RichText editor since 3.8.2 was released almost 2 years ago.
This sounds vaguely like a bug reported back in that timeframe.

-kevin