The document says to not upgrade the db to 3.8.1 (stop at 3.8.0) before running the script. I think that may be a factor. If its in the document I’m sure there’s a good reason. You can give that a shot.-----Original Message-----
From: Aaron Hathaway [mailto:aaron.hathaway@prager.com]
Sent: Thu 8/21/2008 7:38 PM
To: Helmuth Ramirez; jmoseley@corp.xanadoo.com
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] 3.8.1 corrupting attachments
Helmuth,
I ran the script after updating from 3.8.0 to 3.8.1. Would that make a difference?
Thanks,
Aaron
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Thursday, August 21, 2008 3:32 PM
To: Aaron Hathaway; jmoseley@corp.xanadoo.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.8.1 corrupting attachments
Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1?
----- Original Message -----
From: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
To: jmoseley@corp.xanadoo.com jmoseley@corp.xanadoo.com
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thu Aug 21 17:27:16 2008
Subject: Re: [rt-users] 3.8.1 corrupting attachments
James,
Thanks for that tip–I missed that initially. However, even after running that script against my DB, I’m still seeing the same attachment corruption.
Regards,
Aaron Hathaway
-----Original Message-----
From: jmoseley@corp.xanadoo.com [mailto:jmoseley@corp.xanadoo.com]
Sent: Thursday, August 21, 2008 3:19 PM
To: Helmuth Ramirez
Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; rt-users-bounces@lists.bestpractical.com
Subject: Re: [rt-users] 3.8.1 corrupting attachments
Perhaps the script itself is poorly named, but the instructions state that
the 4.0 mysql upgrade script must be run if you are upgrading as it changes
the DB schema.
It’s not a script only for those running 4.x.x versions of mysql, it’s for
everyone that’s upgrading.
James Moseley
"Helmuth Ramirez"
<HelmuthRamirez@c
ompupay.com> To
Sent by: "Aaron Hathaway"
rt-users-bounces@ <aaron.hathaway@prager.com>
lists.bestpractic cc
al.com rt-users@lists.bestpractical.com
Subject
Re: [rt-users] 3.8.1 corrupting
08/21/2008 05:09 attachments
PM
Oh, then I don’t have a good answer for you. Sorry L Maybe the list can
provide some insight.
From: Aaron Hathaway [mailto:aaron.hathaway@prager.com]
Sent: Thursday, August 21, 2008 6:01 PM
To: Helmuth Ramirez
Subject: RE: [rt-users] 3.8.1 corrupting attachments
I’m running MySQL 5.0.18, with the default latin1 character set-as I was
with 3.6.x.
–Aaron
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Thursday, August 21, 2008 2:51 PM
To: Aaron Hathaway; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] 3.8.1 corrupting attachments
Aaron,
This happened to me when I didn't do the 4.0 to 4.1 MySQL update.
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Aaron
Hathaway
Sent: Thursday, August 21, 2008 5:35 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 3.8.1 corrupting attachments
Is anyone else seeing problems with corrupted attachments in 3.8.x?
From what I can tell, 8-bit characters are getting stripped or
altered in mime attachments, corrupting the data.
Attached are two PDFs, the original PDF (original.pdf) and the
post-RT PDF (post-rt.pdf). The latter appears to be blank after RT
receives it. I'm also seeing corruption of MS Office documents, so
this may extend to all binary attachments.
I'm happy to submit a bug report if others are experiencing this as
well.
Cheers,
Aaron Hathaway_______________________________________________
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