Hi,
I am looking at upgrading our RT to 3.8.9, due to the age of our
current setup I have dumped the original database and created another
on the same machine and created a new mason_handler process with the
new RT in a different Dir. The upgrade went smoothish and i can now
login ok however, If i click on a ticket it takes me back to my old RT
and not the new one.
All the other links on the page correctly go to /rt3 but tickets for
some reason on the main page load to /rt our old url?
Any ideas how to fix this?
Thanks
Mark
Hi,
I am looking at upgrading our RT to 3.8.9, due to the age of our
current setup I have dumped the original database and created another
on the same machine and created a new mason_handler process with the
new RT in a different Dir. The upgrade went smoothish and i can now
login ok however, If i click on a ticket it takes me back to my old RT
and not the new one.
All the other links on the page correctly go to /rt3 but tickets for
some reason on the main page load to /rt our old url?
Most likely you have a saved default format in your preferences or the
search itself has a custom format where instead of WebPath there
is a hardcoded /rt/
-kevin
Hi,
I have searched for this and can not see anything different, i have
just done a clean install on RT 3.8.9 and only used an upgraded db
from 3.6.4. So i guess this must be coming from the DB, do you know
what table / field it would be in so that i can correct the entry?
Thanks
MarkOn 6 April 2011 17:34, Kevin Falcone falcone@bestpractical.com wrote:
On Wed, Apr 06, 2011 at 05:12:51PM +0100, Mark Olliver wrote:
Hi,
I am looking at upgrading our RT to 3.8.9, due to the age of our
current setup I have dumped the original database and created another
on the same machine and created a new mason_handler process with the
new RT in a different Dir. The upgrade went smoothish and i can now
login ok however, If i click on a ticket it takes me back to my old RT
and not the new one.
All the other links on the page correctly go to /rt3 but tickets for
some reason on the main page load to /rt our old url?
Most likely you have a saved default format in your preferences or the
search itself has a custom format where instead of WebPath there
is a hardcoded /rt/
-kevin
Hi,
I have searched for this and can not see anything different, i have
just done a clean install on RT 3.8.9 and only used an upgraded db
from 3.6.4. So i guess this must be coming from the DB, do you know
what table / field it would be in so that i can correct the entry?
Saved searches are stored in attributes and not immediately viewable or
searchable from the database (although they do live there). You want to
look at the Formats of the system saved searches that get displayed on
the homepage. As a superuser you should be able to load up the saved
searches and edit the format.
Thomas
Hi,
I can load up the format ok but i dont see where to edit the WebPath
it does not display in RT?
This seems to be happening to all users anywhere a list of tickets is
presented in the column format.
Regards
MarkOn 7 April 2011 15:00, Thomas Sibley trs@bestpractical.com wrote:
On 04/07/2011 09:43 AM, Mark Olliver wrote:
Hi,
I have searched for this and can not see anything different, i have
just done a clean install on RT 3.8.9 and only used an upgraded db
from 3.6.4. So i guess this must be coming from the DB, do you know
what table / field it would be in so that i can correct the entry?
Saved searches are stored in attributes and not immediately viewable or
searchable from the database (although they do live there). You want to
look at the Formats of the system saved searches that get displayed on
the homepage. As a superuser you should be able to load up the saved
searches and edit the format.
Thomas
Hi,
I can load up the format ok but i dont see where to edit the WebPath
it does not display in RT?
This seems to be happening to all users anywhere a list of tickets is
presented in the column format.
As Kevin said earlier, the problem is that your format hardcodes a path
like /rt/ instead of using WebPath which gets dynamically replaced
with the value of WebPath from your current configuration. You’re not
looking for WebPath, you’re looking for the wrong hardcoded path. If
you copy and paste the format we can point to the problem.
Thomas
Hi Thomas,
Not sure what format you are want me to paste,
The links it is generating is:
https://www.example.com/rt/Ticket/Display.html?id=989988
But they should be
https://www.example.com/rt3/Ticket/Display.html?id=989988
Regards
MarkOn 7 April 2011 15:52, Thomas Sibley trs@bestpractical.com wrote:
On 04/07/2011 10:08 AM, Mark Olliver wrote:
Hi,
I can load up the format ok but i dont see where to edit the WebPath
it does not display in RT?
This seems to be happening to all users anywhere a list of tickets is
presented in the column format.
As Kevin said earlier, the problem is that your format hardcodes a path
like /rt/ instead of using WebPath which gets dynamically replaced
with the value of WebPath from your current configuration. You’re not
looking for WebPath, you’re looking for the wrong hardcoded path. If
you copy and paste the format we can point to the problem.
Thomas
Hi Thomas,
Not sure what format you are want me to paste,
The Format parameters of the saved search itself. You need to load the
saved search in the query builder UI, click on Advanced, and look at the
text in the Format box. The mailing list archives should have a number
of examples of this problem and the solution I’m describing.
Thomas