If I don’t give non-privileged users the ShowTicket right, then they
cannot see their own tickets. If I do, then they can see any ticket
(by using the Goto Ticket box). Is there a happy medium? I am doing
this via Global → Group Rights. I could do it via Queues → General →
Group Rights, which would limit the exposure, but still not limit it to
just their tickets. Thanks!
Regards,
joe
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you have just to give “requestor” role “ShowTicket” right
Best regards
Marouane HIMDI
Joe Casadonte a �crit :
you have just to give “requestor” role “ShowTicket” right
I thought I had tried that already, but evidently not – thanks!
Also, I thought that unprivileged mean that Requestor & Cc roles did not
apply. I guess not…
Thanks again!
Regards,
joe
Joe Casadonte
joe.casadonte@oracle.com
If I don’t give non-privileged users the ShowTicket right, then
they cannot see their own tickets. If I do, then they can see
any ticket (by using the Goto Ticket box). Is there a happy
medium? I am doing this via Global -> Group Rights. I could do it
via Queues -> General -> Group Rights, which would limit the
exposure, but still not limit it to just their tickets. Thanks!
Granting that right to the Requestor role would do what you want, I
think
PGP.sig (186 Bytes)
Granting that right to the Requestor role would do what you want, I think
Indeed – thanks. I thought, for some reason, that Roles only applied
to Privileged users. Not sure where that came from, really.
Regards,
joe
Joe Casadonte
joe.casadonte@oracle.com
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