3.6.3 - Non-privileged users & ShowTicket

RT Users
1

If I don’t give non-privileged users the ShowTicket right, then they
cannot see their own tickets. If I do, then they can see any ticket
(by using the Goto Ticket box). Is there a happy medium? I am doing
this via Global → Group Rights. I could do it via Queues → General →
Group Rights, which would limit the exposure, but still not limit it to
just their tickets. Thanks!

Regards,

joe

| Joe Casadonte | joe.casadonte@oracle.com |
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2

you have just to give “requestor” role “ShowTicket” right

Best regards

Marouane HIMDI

Joe Casadonte a �crit :

3

you have just to give “requestor” role “ShowTicket” right

I thought I had tried that already, but evidently not – thanks!

Also, I thought that unprivileged mean that Requestor & Cc roles did not
apply. I guess not…

Thanks again!

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

4

If I don’t give non-privileged users the ShowTicket right, then
they cannot see their own tickets. If I do, then they can see
any ticket (by using the Goto Ticket box). Is there a happy
medium? I am doing this via Global -> Group Rights. I could do it
via Queues -> General -> Group Rights, which would limit the
exposure, but still not limit it to just their tickets. Thanks!

Granting that right to the Requestor role would do what you want, I
think

PGP.sig (186 Bytes)

5

Granting that right to the Requestor role would do what you want, I think

Indeed – thanks. I thought, for some reason, that Roles only applied
to Privileged users. Not sure where that came from, really.

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

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