3.6.1 Ticket Priority never changes

RT Users
1

All,

            Any place I may have missed in configuration to allow

the priority of tickets to actually function?

Everything works great, except it appears the ticket priority is not
moving at all.

Thanks in advance.

Bob Farrell

2

Can you go more into detail? How have you set up the Priority Change?2006/10/2, Farrell,Bob farrellb@studentsonly.com:

All,

            Any place I may have missed in configuration to allow the

priority of tickets to actually function?

Everything works great, except it appears the ticket priority is not
moving at all.

Thanks in advance.

Bob Farrell

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

3

In each Queue, I have the Priority set to start at 10 ( or lower ) and
end at 0. I then have the Ticket should be completed in set to 10 days.

I have tried it with different params, and still no luck.

This is not a HUGE deal, because my team knows that ALL tickets are
important, etc., but prioritizing them is a great feature.

Thank you for your response.

BobFrom: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Monday, October 02, 2006 2:55 AM
To: Farrell,Bob
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes

Can you go more into detail? How have you set up the Priority Change?

4

Have you set up any cron jobs to decrease these priorities … it does
n’t just happen …look at rt-crontool.
Regards;
Roy

Farrell,Bob wrote:

5

@Roy: That was my next question :wink: Thanks

@Bob: The End Prio at 0 is not a good idea i think, should the End Prio not
greater than the initial Prio?2006/10/2, Roy El-Hames rfh@pipex.net:

Have you set up any cron jobs to decrease these priorities … it does
n’t just happen …look at rt-crontool.
Regards;
Roy

Farrell,Bob wrote:

In each Queue, I have the Priority set to start at 10 ( or lower ) and
end at 0. I then have the Ticket should be completed in set to 10 days.

I have tried it with different params, and still no luck.

This is not a HUGE deal, because my team knows that ALL tickets are
important, etc., but prioritizing them is a great feature.

Thank you for your response.

Bob

From: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Monday, October 02, 2006 2:55 AM
To: Farrell,Bob
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes

Can you go more into detail? How have you set up the Priority Change?

2006/10/2, Farrell,Bob farrellb@studentsonly.com:

All,

            Any place I may have missed in configuration to allow

the priority of tickets to actually function?

Everything works great, except it appears the ticket priority is not
moving at all.

Thanks in advance.

Bob Farrell

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

6

I have not. I will try that.

Thank you.

BobFrom: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Monday, October 02, 2006 5:32 AM
To: Roy El-Hames
Cc: Farrell,Bob; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes

@Roy: That was my next question :wink: Thanks

@Bob: The End Prio at 0 is not a good idea i think, should the End Prio
not greater than the initial Prio?

Have you set up any cron jobs to decrease these priorities … it does
n’t just happen …look at rt-crontool.
Regards;
Roy

Farrell,Bob wrote:

In each Queue, I have the Priority set to start at 10 ( or lower ) and
end at 0. I then have the Ticket should be completed in set to 10
days.

I have tried it with different params, and still no luck.

This is not a HUGE deal, because my team knows that ALL tickets are
important, etc., but prioritizing them is a great feature.

Thank you for your response.

Bob

From: Torsten Brumm [mailto:torsten.brumm@googlemail.com ]
Sent: Monday, October 02, 2006 2:55 AM
To: Farrell,Bob
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes

Can you go more into detail? How have you set up the Priority Change?

2006/10/2, Farrell,Bob farrellb@studentsonly.com:

All,

            Any place I may have missed in configuration to allow

the priority of tickets to actually function?

Everything works great, except it appears the ticket priority is not
moving at all.

Thanks in advance.

Bob Farrell

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de