3.6.1 - how to customize unowned tickets (rt at a glance) for all users?

RT Users
1

Is there a way to add more fields to unowned tickets window (rt at a
glance) that could be viewed for all users ?
I know how to do it for specific users, but not for everyone.
FYI, I’ve tried to achieve that by changing administrator preferences in
order to have those changes applied to all users, but it did not work
that way.
So I was wondering if someone had an idea about how to do that.

Thanks,
D�rio

2

Is there a way to add more fields to unowned tickets window (rt at a
glance) that could be viewed for all users ?
I know how to do it for specific users, but not for everyone.
FYI, I’ve tried to achieve that by changing administrator preferences in
order to have those changes applied to all users, but it did not work
that way.
So I was wondering if someone had an idea about how to do that.

I’m on 3.4.5 and ran into that same issue with custom fields when
testing 3.6.1. Today I’m testing 3.6.3 and just started searching the
archives for an answer. Maybe I’ll find the answer shortly. :slight_smile:

Here’s my post on the issue previously.

http://lists.bestpractical.com/pipermail/rt-users/2006-October/042302.html

I really want to be able to do this before I’ll upgrade.
Dale Bewley - Unix Administrator - Shields Library - UC Davis
GPG: 0xB098A0F3 0D5A 9AEB 43F4 F84C 7EFD 1753 064D 2583 B098 A0F3

signature.asc (189 Bytes)

3

3.6.3 lets the admin customize the RT at a glance view ;)On Thu, Dec 21, 2006 at 04:01:12PM -0800, Dale Bewley wrote:

On Thu, 2006-12-21 at 09:39 -0200, Dario Luis Coneglian Oliveros wrote:

Is there a way to add more fields to unowned tickets window (rt at a
glance) that could be viewed for all users ?
I know how to do it for specific users, but not for everyone.
FYI, I’ve tried to achieve that by changing administrator preferences in
order to have those changes applied to all users, but it did not work
that way.
So I was wondering if someone had an idea about how to do that.

I’m on 3.4.5 and ran into that same issue with custom fields when
testing 3.6.1. Today I’m testing 3.6.3 and just started searching the
archives for an answer. Maybe I’ll find the answer shortly. :slight_smile:

Here’s my post on the issue previously.

[rt-users] Notify Requestor on Requestor change

I really want to be able to do this before I’ll upgrade.

Dale Bewley - Unix Administrator - Shields Library - UC Davis
GPG: 0xB098A0F3 0D5A 9AEB 43F4 F84C 7EFD 1753 064D 2583 B098 A0F3

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4

3.6.3 lets the admin customize the RT at a glance view :wink:

Configuration → Global → RT At A Glance
Lets me decide what things to show: MyAdminQueues, MyReminders, etc.

However, I do not yet see where I can modify the format of “My Tickets”
and “Unowned Tickets” to show custom fields.

Clicking “Edit” above the “Unowned Tickets” display on the At A Glance
Page when logged in as root and adding custom fields also does not
appear to modify the display for all other users.

Dale Bewley - Unix Administrator - Shields Library - UC Davis
GPG: 0xB098A0F3 0D5A 9AEB 43F4 F84C 7EFD 1753 064D 2583 B098 A0F3

signature.asc (189 Bytes)

5

3.6.3 lets the admin customize the RT at a glance view :wink:

Configuration → Global → RT At A Glance
Lets me decide what things to show: MyAdminQueues, MyReminders, etc.

However, I do not yet see where I can modify the format of “My Tickets”
and “Unowned Tickets” to show custom fields.

You can put any saved search there :wink:

6

3.6.3 lets the admin customize the RT at a glance view :wink:

Configuration → Global → RT At A Glance
Lets me decide what things to show: MyAdminQueues, MyReminders, etc.

However, I do not yet see where I can modify the format of “My Tickets”
and “Unowned Tickets” to show custom fields.

You can put any saved search there :wink:

AH! OK.

I’ll shut up now and look into saved searches. Thanks for the whack with
the clue stick.
Dale Bewley - Unix Administrator - Shields Library - UC Davis
GPG: 0xB098A0F3 0D5A 9AEB 43F4 F84C 7EFD 1753 064D 2583 B098 A0F3

signature.asc (189 Bytes)

7

Sounds great !
Is there an easy way to migrate from 3.6.1 to 3.6.3 without any data and
customization (LDAP, look-and-feel) losses ?
Thanks,
D�rio

Jesse Vincent wrote: