3.6.1 -> 3.8.1 - Problem with Saved Searches

RT Users
1

Hello All,

I’m attempting to move our RT server from 3.6.1 to 3.8.1. I’m not doing a actual upgrade, but instead I created a new VM for the new server and did an install from the latest tarball.

I did an install up to the point where I should initialize the database. At that point, I dumped the database from the old server using mysqldump, imported it into the new server, then followed the instructions in UPGRADING.mysql to bring the database up to date.

So far so good… I am able to log in and every thing looks normal.

On the old server, the url was of the form: http://server/rt but on the new server it is http://newserver/ which is preferable.

Now to the problem… on the main page, the links in any saved saved searches reference http://newserver/rt/Ticket… instead of http://newserver/Ticket.

/rt does not exist on the new server, and everything else works, but saved searches are broken.

Any ideas how I can fix the searches to not reference /rt anymore? This is the only issue standing between me and a new RT server… any help would be greatly appreciated.

Thanks,

Landy

2

Under the global section of my virtual host (apache2), I have:

RewriteEngine on

RewriteRule ^/rt$ /

It works when I hit the old /rt url before I log in. I am presented with the log in page. However, when I log in, I immediately get “the page you requested could not be found” in the middle of the page. However, the rest of the GUI loads. Clicking home then clicking on a ticket link with the old /rt portion yields the same error.

Checking the rewrite log it appears that mod_rewrite is doing its job, but RT isn’t playing along. I’ve included my apache 000-default file below.

Ideas?

-Landy

<VirtualHost *:80>

    ServerName rt.thecrosbygroup.com

    ServerAdmin landybible@thecrosbygroup.com



    DocumentRoot /opt/rt3/share/html



    AddDefaultCharset UTF-8



    PerlModule Apache::DBI

    PerlRequire /opt/rt3/bin/webmux.pl



    RewriteEngine on

    RewriteRule ^/rt$ /

    RewriteLog "/tmp/rewrite.log"

    RewriteLogLevel 2

<Directory />

    Options FollowSymLinks

    AllowOverride None

</Directory>

<Directory /opt/rt3/share/html>

Options Indexes FollowSymLinks MultiViews

AllowOverride None

Order allow,deny

allow from all

SetHandler perl-script

PerlResponseHandler RT::Mason

</Directory>

ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/

<Directory “/usr/lib/cgi-bin”>

    AllowOverride None

    Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch

    Order allow,deny

    Allow from all

</Directory>

ErrorLog /var/log/apache2/error.log

Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn

#CustomLog /var/log/apache2/access.log combined ServerSignature On

Alias /doc/ “/usr/share/doc/”

<Directory “/usr/share/doc/”>

Options Indexes MultiViews FollowSymLinks

AllowOverride None

Order deny,allow

Deny from all

Allow from 127.0.0.0/255.0.0.0 ::1/128

</Directory>

-----“Wayne Richardson” <wayne@fsckin.com> wrote: -----

To: LandyBible@thecrosbygroup.comFrom: "Wayne Richardson" <wayne@fsckin.com>

Date: 12/14/2008 01:55PM

Subject: Re: [rt-users] 3.6.1 -> 3.8.1 - Problem with Saved Searches

Its in the rewrite section in your rt apache config file