3.4.1 - Ticket Comments/Correspondence come up as downloads only, not inlined occasionally

RT Users
1

I just upgraded from 3.2.(latest) to 3.4.1. I upgrade my database with
the two updates. Now when I view tickets, sometimes the message is
included, however, regularly the message text is absent, but can be
viewed by pressing ‘Download (untitled)\ntext/plain (size)’

It seems that it happen when the comments are emailed, or entered with
the webgui.

How can I have RT operate such that 3.2 did and inline these messages
correctly?

http://12.177.133.69/~stan/rt.jpg ← Screenie

Thanks,
Stan

2

Is anyone else experiencing this problem? It is really bizarre that
some of my entries in the history show up just fine, but others I need
to click ‘download’ for. Does RT not support showing emails in the
history anymore? Is there some setting left over from 3.2 that needs to
be altered for 3.4? I am really at a loss here. I love the speed
increase I saw with 3.4, but having to click each download to view each
part of the history is really getting in everyones way here.

Thanks for any help anyone has,
Stan

Stan wrote:

3

Is anyone else experiencing this problem? It is really bizarre that
some of my entries in the history show up just fine, but others I need
to click ‘download’ for. Does RT not support showing emails in the
history anymore? Is there some setting left over from 3.2 that needs to
be altered for 3.4? I am really at a loss here. I love the speed
increase I saw with 3.4, but having to click each download to view each
part of the history is really getting in everyones way here.

We did change it so that RT no longer shows things sent as “attachments”
inline, but I haven’t seen the behaviour you’re seeing on my RT 3.4
instances. Make sure to rm the old /opt/rt3/var/mason-data and stop and
start apache. Does that help at all?

4

Jesse Vincent wrote:

Is anyone else experiencing this problem? It is really bizarre that
some of my entries in the history show up just fine, but others I need
to click ‘download’ for. Does RT not support showing emails in the
history anymore? Is there some setting left over from 3.2 that needs to
be altered for 3.4? I am really at a loss here. I love the speed
increase I saw with 3.4, but having to click each download to view each
part of the history is really getting in everyones way here.

We did change it so that RT no longer shows things sent as “attachments”
inline, but I haven’t seen the behaviour you’re seeing on my RT 3.4
instances. Make sure to rm the old /opt/rt3/var/mason-data and stop and
start apache. Does that help at all?

I deleted everything inside the mason-data folder and restarted apache.
No change. Is there a way to re-enable the viewing of emails inline?

Thanks,
Stan

5

I deleted everything inside the mason-data folder and restarted apache.
No change. Is there a way to re-enable the viewing of emails inline?

For a ticket history that has a lot of not-inline messages, hit “view
all headers” and send the html of that page as an attachment.