3.4.0 impressions and a slight problem

RT Users
1

Hi,

I’ve just upgraded my 3.2.2 installation of RT and at the same time
upgraded my MySQL from 4.0.20 to 4.1.9 om Fedora Core 2.

RT does really seem snappier now compared to 3.2.2, but the Query
Builder and bulk updates has slowed down to a crawl.

The reason does seem to be the change from using a inputfield for
specifying the Owner/Requestor/Creator of the ticket to using a dropdown
box.

We are using RT for tracking abuse-mail, and there has a lot of
different mail adresses stored in database - at the moment 6868.

So for outputing the page, RT uses 19 seconds, and a fast machine
probably as much just rendering it.

Is there any way to revert to the old behaviour for choosing these
search criterias? Or is there any other way that would be more useable?

Roy-Magne Mo

2

Hi,

I’ve just upgraded my 3.2.2 installation of RT and at the same time
upgraded my MySQL from 4.0.20 to 4.1.9 om Fedora Core 2.

RT does really seem snappier now compared to 3.2.2, but the Query
Builder and bulk updates has slowed down to a crawl.

The reason does seem to be the change from using a inputfield for
specifying the Owner/Requestor/Creator of the ticket to using a dropdown
box.

We are using RT for tracking abuse-mail, and there has a lot of
different mail adresses stored in database - at the moment 6868.

You have 6868 staff users who show up in the potential owner list?

3

Hi,

I’ve just upgraded my 3.2.2 installation of RT and at the same time
upgraded my MySQL from 4.0.20 to 4.1.9 om Fedora Core 2.

RT does really seem snappier now compared to 3.2.2, but the Query
Builder and bulk updates has slowed down to a crawl.

The reason does seem to be the change from using a inputfield for
specifying the Owner/Requestor/Creator of the ticket to using a dropdown
box.

We are using RT for tracking abuse-mail, and there has a lot of
different mail adresses stored in database - at the moment 6868.

You have 6868 staff users who show up in the potential owner list?

No - these are Unprivileged users coming from abuse-tickets, I’ve got
about 40 staff users.

Everyone and Unprivileged users are not granted any global rights.
Unprivileged are granted ReplyToTicket, CreateTicket and CommentOnTicket
on the abuse queue.

Roy-Magne Mo