3.0.10 - email setup for queues

RT Users
1

I just installed 3.0.10 on a Windows 2003 server without any issues. I can log in and navigate the site so I know the web portion works. My question is, how do I get email going with RT? Do I have to create an MX record to point to my RT server? and will RT know to pick up incoming email? or do I have to create a POP account on my mail server and have RT check the mailbox?

Thanks in advance.

RT User.

2

I just installed 3.0.10 on a Windows 2003 server without any issues. I can
log in and navigate the site so I know the web portion works. My question
is, how do I get email going with RT? Do I have to create an MX record to
point to my RT server? and will RT know to pick up incoming email? or do I
have to create a POP account on my mail server and have RT check the mailbox?

The latter. Please read this:
C:\Program Files\OurInternet\Request Tracker\README.txt

as well as this:
C:\Program Files\OurInternet\Common\fetchmail\README.txt

An integrated “POP3 settings” tool in the Admin page is planned, but
is currently low on priority, again due to lack of customer interest.

Thanks,
/Autrijus/

3

To my surprise, this readme file is empty! (C:\Program Files\OurInternet\Request Tracker\README.txt)
Could someone fwd me this file? I’d appreciate it.

As far as fetchmail, I’ll have to create a new mailbox for each queue? So a new line for every queue in rt-mailgate.conf?

Thanks,
RT user> On Sun, Jun 06, 2004 at 12:23:30AM -0500, Rtuser wrote:

I just installed 3.0.10 on a Windows 2003 server without any issues. I can
log in and navigate the site so I know the web portion works. My question
is, how do I get email going with RT? Do I have to create an MX record to
point to my RT server? and will RT know to pick up incoming email? or do I
have to create a POP account on my mail server and have RT check the mailbox?

The latter. Please read this:
C:\Program Files\OurInternet\Request Tracker\README.txt

as well as this:
C:\Program Files\OurInternet\Common\fetchmail\README.txt

An integrated “POP3 settings” tool in the Admin page is planned, but
is currently low on priority, again due to lack of customer interest.

Thanks,
/Autrijus/