To my understanding the requestor and the creator
of a ticket not neccessariy need to be identically.
Would it be possible to include also a table
"tickets I created" in the main windows?
Thanks
Ruben
To my understanding the requestor and the creator
of a ticket not neccessariy need to be identically.Would it be possible to include also a table
“tickets I created” in the main windows?
I’d suggest that if you’ve created a ticket and you’re no longer the
owner or a requestor, you should be a CC or an AdminCC. I mean, don’t
you ever create a ticket that at some point is so totally handed off to
somebody else that you don’t care what goes on with it anymore?
Wouldn’t you want to automatically be Cc:ed on any responses sent to the
requestor for these tickets?
I think the “Creator” like you want is in the Ticket info, but the API
($RTDIR/lib/RT/Tickets.pm) doesn’t look to me like it exposes any kind
of interface that could be used for searching or fetching based on that
information.
Drop the attached file in $RDTIR/local/WebRT/html/Elements/ and add “<&
/Elements/MyCCs &>” just like the MyRequests to your index.html, and you
get a list of the tickets you’re CCed on. I’ve been using it locally
and was probably gonna figure out how to send it off to the contrib
directory sometime soon.
Eric Eisenhart - Internet Services Specialist
Computing Services, Santa Rosa Junior College
1501 Mendocino Ave, Santa Rosa, CA 95401-4395
707.521.7952 FAX: 707.569.8421
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eeisenhart@santarosa.edu www.santarosa.edu
MyCCs (1.32 KB)