in my company we got 2 small issues with the current version of the RT. Maybe someone here can tell me how to fix them:
the HTML Editor while answering for Tickets. Here People would like to switch beteween HTML and plan text on spot, in stead of switching back and forth in the global preferences if necessary.
for our customfield “Customer” gets displayed as combobox while working on a ticket, but not in the search field. With sereval hundred customers in the list, it may take some time if you want to check up for a certain customer.
I aprecciate ideas how to solve those issues.