I’ve just joined the list. I work for Wildbrain where we are greatly
enjoying the RT system.
My question concerns the future of user preferences and e-mail flow
control. We currently have watchers who would like to receive e-mail
even for comments/correspondences which they generated. Currently
Notify.pm greps them out. We can hack this ourselves, but it would
upset the other watchers who don’t want to receive their own messages.
I was wondering:
a) Does the next big RT release allow users to receive their own
messages if they so choose?
That’s something that’s currently in the cards for 2.2.x, though the
support for preferences (RT::Registry) is only on paper at this point,
and there’s always the chance that it will get cut before release, unless
it’s featurework I’ve done for a client.
b) How far off is 2.2.x? Weeks? few months? several months? year?
It’s my expectation that there will be a beta release of 2.2 in the
june-july timeframe which includes a bunch of cool stuff, such as
internationalization, recursive group membership and some workflow
support. After that stuff all gets fairly stable, I expect to do
another round of feature work including preferences, some UI work,
and likely some usability stuff, like a “new queue” wizard.
And at some point, I need to find the time and customer interest
to put together an RT SOAP server.
I’d like to have an RC for 2.2 out by early fall. I’m looking into
whether I can manage to spend a month early this fall travelling around
Europe, talking to sites that run RT and talking at local users’ groups.
If I can time the RC to overlap with that period, I’ll be quite happy.
Of course, this is all subject to change.
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.