RT 2.1.72 has hit the street. When I wake up and have shaken off this
cold, I expect to have nothing to do tomorrow other than stare out my
window at the 18+ inches of snow Boston is scheduled to get. I’ll
cobble together some release notes for 2.1.71 and 2.1.72 and will likely
annoint 2.1.72 as “Beta 2”. The only feature work left for 2.1.x is
integrating the new CLI and RPC mechanism that’s being built for it.
Then, I expect that we’ll enter a 3-4 week freeze while the beta’s last
kinks show themselves. Which puts a release date for 3.0 somewhere
around March 15, 2003.


�|� http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Hello List,
I am still getting no further with my installation of RT3. To recap: I
get no errors on installation, but cannot login wirh root/password. I
built mod_fastcgi for apache 2.0.40, with was quite a pain (RedHats
fault - their build environment for apache modules is, quite plainly
broken. I fixed by installing the src rpm and creating some wild links
so the varous build scripts are satisfied by the location of other
scripts and include files), but eventually succeeded. Now, when trying
to run rt with the following configuration:

ServerName rt3.hamburg.fcb.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ FastCgiServer /opt/rt3/bin/mason_handler.fcgi ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ AddHandler fastcgi-script fcgi

And the following permissions (after running ‘make fixperms’):

[root@print bin]# pwd
[root@print bin]# ls -la
total 56
drwxrwxrwx 2 root root 107 Feb 6 10:26 .
drwxr-xr-x 9 root root 81 Feb 6 10:26 …
-rwxrwxrwx+ 1 apache rt 1359 Feb 17 15:00
-rwxr-xr-x+ 1 root root 6699 Feb 17 15:00
-rwxr-xr-x+ 1 root root 6096 Feb 17 15:00 rt-crontool
-rwxr-xr-x+ 1 root root 10165 Feb 17 15:00 rt-mailgate
-rwxr-xr-x+ 1 root root 3364 Feb 17 15:00 webmux.pl
[root@print bin]#

I get the following in my error log once a second:

[Mon Feb 17 16:44:12 2003] [error] (13)Permission denied: FastCGI:
unlink() failed to remove socket file
"/etc/httpd/logs/fastcgi/362fab4db3d651b6d082c0358ebb4d83" for server

I am absolutely unaqcainted with fastcgi, but I wanted to rule out some
mod_perl trouble by checking another way of setting the web ui up. Any
hints on what I could do right instead of wrong?


Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

Jesse> The only feature work left for 2.1.x is integrating the new CLI
Jesse> and RPC mechanism that’s being built for it.

So what are the design goals for the CLI design? I’d personally like
to see them as minimal as possible, so that I can run the CLI (like
the web interface) from pretty much anywhere. Ideally from a stuck
perl5.6.1 installation directory if possible.

It’ll be using a “REST” based RPC mechanism and is designed to run
remotely, using as few resources as possible. I can’t give you an exact
list, but I do know that LWP will be a requirement, as will one of the
SSL wrappers, if you intend to use the CLI over a secured tunnel (which
we recommend).

�|� http://www.bestpractical.com/rt – Trouble Ticketing. Free.