2.0.9 configuration/feature requests

RT Users
1

Still implementing rt2 – looks great so far.

A few configuration and/or feature requests:

  1. In config.pm, web header setup (%WebOptions):
    Is there a way to specify a specific Keyword to be listed for each
    ticket?
    (ie: I have a keyword ‘Location’ that would be useful to be listed in
    the summary.)

  2. Is there a way to have the number of transactions listed for each ticket
    in the ticket summary?

  3. Is there a list of legal variables for use in templates?

  4. Is there a list of legal variables/types/actions for use in the config.pm
    %WebOptions?

  5. Is there a way to change the system defaults on the ‘ordering and
    sorting’ section of the display page?
    5a) I would love to have the default for sorting results to be ‘decending.’
    5b) It might be useful to set the refresh to ‘every 10 minutes’ by default.

  6. It would be very helpful to have a system-wide default option that
    reverses the history display (so history entries are listed from newest to
    oldest.)

  7. Are there any formal relationships between child/parent depends
    on/dependend on by – ie: Is there a way to comment on all parents/children
    at once or resolve all parents/children at once/etc?

Any pointers on if it is possible to do these things (or if they can be
included as future feature enhancements) would be greatly appreciated.

Other than that, I am really, really happy and impressed with RT2…
although it is almost a little intimidating with all the options and
configuration items- it seems that it can be configured to do just about
anything (once I can figure it out :slight_smile: )

thanks
bill

2

Hi,

Asked a very similar question here some weeks ago and got no answer. I would
be very interested in anything you get on this. I even volunteer to write a
documentation summary on how to use Web Options if I get enough material.

I need to change one column to put the real name instead of the email of
each user. Looks simple from what I’ve seen of WepOptions, but still I did
not manage.

Blaise

-----Message d’origine-----De : Bill Petrisko [mailto:bill@limelightnetworks.COM]
Envoyé : lundi 17 décembre 2001 22:22
À : rt-users@lists.fsck.com
Objet : [rt-users] 2.0.9 configuration/feature requests

Still implementing rt2 – looks great so far.

A few configuration and/or feature requests:

  1. In config.pm, web header setup (%WebOptions):
    Is there a way to specify a specific Keyword to be listed for each
    ticket?
    (ie: I have a keyword ‘Location’ that would be useful to be listed in
    the summary.)

  2. Is there a way to have the number of transactions listed for each ticket
    in the ticket summary?

  3. Is there a list of legal variables for use in templates?

  4. Is there a list of legal variables/types/actions for use in the config.pm
    %WebOptions?

  5. Is there a way to change the system defaults on the ‘ordering and
    sorting’ section of the display page?
    5a) I would love to have the default for sorting results to be ‘decending.’
    5b) It might be useful to set the refresh to ‘every 10 minutes’ by default.

  6. It would be very helpful to have a system-wide default option that
    reverses the history display (so history entries are listed from newest to
    oldest.)

  7. Are there any formal relationships between child/parent depends
    on/dependend on by – ie: Is there a way to comment on all parents/children
    at once or resolve all parents/children at once/etc?

Any pointers on if it is possible to do these things (or if they can be
included as future feature enhancements) would be greatly appreciated.

Other than that, I am really, really happy and impressed with RT2…
although it is almost a little intimidating with all the options and
configuration items- it seems that it can be configured to do just about
anything (once I can figure it out :slight_smile: )

thanks
bill

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