2.0.6 upgrade problems (rt-mailgate)

Hi there,

I’ve just upgraded from 2.0.5_03 to 2.0.6, but now I canno submit tickets by
email.

----- Transcript of session follows -----
Use of uninitialized value in pattern match (m//) at
/usr/local/rt2/lib/RT/Handle.pm line 36.
Can’t write to ‘/usr/local/rt2/tmp/rt.log.5275.8’: Permission denied at
/usr/local/lib/perl5/site_perl/5.6.1/Log/Dispatch/File.pm line 69.
554 5.3.0 “|/usr/local/rt2/bin/rt-mailgate --queue Support --action
correspond”… unknown mailer error 13

I’m sure it’s a permissions problem, but I’m not sure what to do to fix it.

Help would be really appreciated.

Cheers,

Derek…

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Hello!

We’ve just upgraded to 2.0.6 (from 2.0.4) today.

However, when we click ‘Comment’ or ‘Reply’ in a ticket, once we click
’Submit’, the following RT error appears:

RT Error
No ticket specified

Does anyone have any ideas as to what’s causing this? Everything else seems
to work okay. We can change other parts of the ticket.

Thanks,

John DeBerry

Check your config.pm file to make sure that it is all correct.

AndrewOn Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote:

Hello!

We’ve just upgraded to 2.0.6 (from 2.0.4) today.

However, when we click ‘Comment’ or ‘Reply’ in a ticket, once we click
’Submit’, the following RT error appears:

RT Error
No ticket specified

Does anyone have any ideas as to what’s causing this? Everything else
seems
to work okay. We can change other parts of the ticket.

Thanks,

John DeBerry


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Andrew Yager
Real World Technology Solutions
Real People Real SolUtions™
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568

Everything seems to be fine in the config.pm fle. I’ve gone over it
carefully, but perhaps I’m missing something.

Does this sound like a file permissions problem? I’m hitting a brick wall.
:slight_smile:

Both Requestors and Owners can reply to tickets sent to their email accounts
just fine, and they get recorded. Tickets can be created by sending an
email to the system as well. However, if we try to create a ticket using the
Web interface or comment/reply to a ticket using the Web interface, it gives
us the ‘No ticket specified’ error. Changing other parts of the ticket still
works (e.g., status changes, owner changes).

Does this help to narrow down the potential cause?

John

Note: as far as ownership/permissions, I’ve run ‘make fixperms’ to make sure
everything is set correctly, so… maybe it’s something else…?

Are you up to date on CGI and HTML::Mason? (Try upgrading to RT’s current recommended versions with make fixdeps. failing that, Try upgrading to the latest in
CPAN)On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote:

Note: as far as ownership/permissions, I’ve run ‘make fixperms’ to make sure
everything is set correctly, so… maybe it’s something else…?

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of John DeBerry
Sent: Wednesday, September 05, 2001 8:29 AM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a
ticket

Everything seems to be fine in the config.pm fle. I’ve gone over it
carefully, but perhaps I’m missing something.

Does this sound like a file permissions problem? I’m hitting a brick wall.
:slight_smile:

Both Requestors and Owners can reply to tickets sent to their
email accounts
just fine, and they get recorded. Tickets can be created by sending an
email to the system as well. However, if we try to create a
ticket using the
Web interface or comment/reply to a ticket using the Web
interface, it gives
us the ‘No ticket specified’ error. Changing other parts of the
ticket still
works (e.g., status changes, owner changes).

Does this help to narrow down the potential cause?

John

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Andrew Yager
Sent: Tuesday, September 04, 2001 6:41 PM
To: John DeBerry
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a
ticket

Check your config.pm file to make sure that it is all correct.

Andrew

On Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote:

Hello!

We’ve just upgraded to 2.0.6 (from 2.0.4) today.

However, when we click ‘Comment’ or ‘Reply’ in a ticket, once we click
’Submit’, the following RT error appears:

RT Error
No ticket specified

Does anyone have any ideas as to what’s causing this? Everything else
seems
to work okay. We can change other parts of the ticket.

Thanks,

John DeBerry


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Righto. ‘make fixdeps’ comes up with everything found. It looks like I’m up
to date on everything.

No. fixdeps does not require the latest versions in CPAN. it requires versions
that I’ve tested to work. Go install the latest CGI and HTML::Mason from
CPANOn Wed, Sep 05, 2001 at 10:28:56AM -0500, John DeBerry wrote:

Righto. ‘make fixdeps’ comes up with everything found. It looks like I’m up
to date on everything.

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse Vincent
Sent: Wednesday, September 05, 2001 10:14 AM
To: John DeBerry
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a
ticket

Are you up to date on CGI and HTML::Mason? (Try upgrading to
RT’s current recommended versions with make fixdeps. failing
that, Try upgrading to the latest in
CPAN)

On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote:

Note: as far as ownership/permissions, I’ve run 'make fixperms’
to make sure
everything is set correctly, so… maybe it’s something else…?

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of John DeBerry
Sent: Wednesday, September 05, 2001 8:29 AM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a
ticket

Everything seems to be fine in the config.pm fle. I’ve gone over it
carefully, but perhaps I’m missing something.

Does this sound like a file permissions problem? I’m hitting
a brick wall.

:slight_smile:

Both Requestors and Owners can reply to tickets sent to their
email accounts
just fine, and they get recorded. Tickets can be created by
sending an

email to the system as well. However, if we try to create a
ticket using the
Web interface or comment/reply to a ticket using the Web
interface, it gives
us the ‘No ticket specified’ error. Changing other parts of the
ticket still
works (e.g., status changes, owner changes).

Does this help to narrow down the potential cause?

John

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Andrew Yager
Sent: Tuesday, September 04, 2001 6:41 PM
To: John DeBerry
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] 2.0.6 - RT Error when
replying/commenting on a

ticket

Check your config.pm file to make sure that it is all correct.

Andrew

On Wednesday, September 5, 2001, at 06:52 AM, John DeBerry wrote:

Hello!

We’ve just upgraded to 2.0.6 (from 2.0.4) today.

However, when we click ‘Comment’ or ‘Reply’ in a ticket,
once we click

‘Submit’, the following RT error appears:

RT Error
No ticket specified

Does anyone have any ideas as to what’s causing this?
Everything else

seems
to work okay. We can change other parts of the ticket.

Thanks,

John DeBerry


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Thanks for your help, Jesse.

It turns out that someone had installed some customizations in the CGI bit.
Our administrator reinstalled everything cleanly, so now it all works.

John