10 oldest unowned tickets

RT Users
1

Is there a default setup to show the 10 oldest unowned tickets instead of
the 10 newest ones?
Or is this something that would have to be customized?
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448

2

I found the answer… it can be changed in
/opt/rt3/share/html/Elements/MyRequests
and moved to /opt/rt3/local/html/Elements/MyRequests

T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448From: Maciak, TJ
Sent: Wednesday, August 17, 2005 9:59 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 10 oldest unowned tickets

Is there a default setup to show the 10 oldest unowned tickets instead of
the 10 newest ones?
Or is this something that would have to be customized?
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448