We have a handful of queues and different people have access to
different ones depending on their role.
On the main landing page (RT 3.4.4) the “10 newest” view shows all
tickets to me, including the ones from queues I don’t have
permissions to see. However, for those tickets the column “Queue” is
empty, so I don’t know the queue name from that view.
I have permission to see those tickets because I’m a privileged user
and all such users can see all tickets.
How should I reconfigure the permissions such that lack of SeeQueue
implies no ability to view tickets in that queue? Do I have to
explicity set see ticket per queue like SeeQueue is set?