We currently have 2 RT servers on site, one running RT3 (ticket numbers
1-11,000) and another running RT4 (ticket numbers 15000+).
We are planning to phase out the RT3 machine but in the mean time I want
both RT machines to be accessed via the same email address as to hide this
phase out from our users when the RT4 machine goes live
Ideally I would like RT to divert all emails relating to ticket numbers
between 1-14999 to our RT3 machine and anything above that to our RT4
machine. I would also like any new tickets to be created on the RT4 machine
also
Does anyone know of a way to get RT to behave in this way when using
fetchmail?
Any help would be greatly appreciated
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We currently have 2 RT servers on site, one running RT3 (ticket numbers
1-11,000) and another running RT4 (ticket numbers 15000+).
We are planning to phase out the RT3 machine but in the mean time I want
both RT machines to be accessed via the same email address as to hide this
phase out from our users when the RT4 machine goes live
Ideally I would like RT to divert all emails relating to ticket numbers
between 1-14999 to our RT3 machine and anything above that to our RT4
machine. I would also like any new tickets to be created on the RT4 machine
also
Does anyone know of a way to get RT to behave in this way when using
fetchmail?
make fetchmail send mails to an smtp server with header filtering
capacity (postfix) or to a script. Then make the smtp or the script
parse the email subject at least and pipe the mail to the right
rt-mailgate.
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