1) CLI as non-root? 2)Watchers

RT Users
1

I’m giving a demo of RT to tech support group tommorow and I’m trying to
anticipate some of their requests.

  1. CLI
    Can non-root users use the CLI (e.g. as root I can do this:
    /opt/rt2/bin/rt --id=“400” --status=“resolved” (to change ticket #400 to
    resolved) but I get permission denied if I’m doing it as a regular user.
    Can I specify username/password (e.g. -u joeuser -p like you would in
    mysql)? Or do I need their Unix ID somehow tied to it.

  2. Watchers
    I’ve gone through various combinations of Scrips and Watchers(AdminCC
    and CC settings) and haven’t got it right. I would like one group of
    our techs to only see: OnCreate and OnCorrespond Notify …
    and another group to see it all (OnCreate, OnComment, OnCorrespond,
    OnStatus Notify …) I don’t want anyone’s email to appear as a CC on
    the mail sent in either case (I just want it to be from rt@xxxx).
    Any help would be appreciated.

Thanks,
Mike

2

Mike Patterson wrote:

Can I specify username/password (e.g. -u joeuser -p like you would in
mysql)? Or do I need their Unix ID somehow tied to it.

Set the users’ “Unix login” fields in Configuration->Users. Then
it should just work.

(Q2 unanswered as my brain is unfunctional this morning.)
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances