1-"Asset tracker" vs "Assets" ; 2-Relationship graphs

RT Users
1

I have RT 4.2.7 fully installed on an Ubuntu (virtual) server. Still many
things that I don’t understand perfectly, but so far so good. RT is a
fantastic …request tracker! Easy to use, versatile, powerfull.

I have 2 questions:

1- Could someone explain to me the difference between "Asset tracker"
extension and “Assets” extension ?

2- Is there a way to “tweak” the “Relationship graphs” as we can do with
all the other saved searches (advanced mode)?

Partial answers will also be really apppreciated.

Thanks,

GH

2

1- Could someone explain to me the difference between “Asset tracker” extension
and “Assets” extension ?

We wrote and maintain Assets
http://bestpractical.com/assets/

The authors of Asset Tracker don’t appear to be responsive, nor has it
been updated for 4.2. We don’t support it.

2- Is there a way to “tweak” the “Relationship graphs” as we can do with all
the other saved searches (advanced mode)?

You’re going to have to describe what you want in more detail.
If you mean is there a better way than selecting all the checkboxes,
then not really.

-kevin

3

Thank you Kevin.

For the second point, yes that was the question was about a more versatile
way than selecting all the checkboxes…
In fact I was trying to remove the word “Subject” from the boxes without
removing the subject itself.

Thanks again.

Gaston2014-09-19 12:01 GMT-04:00 Kevin Falcone falcone@bestpractical.com:

On Fri, Sep 19, 2014 at 10:16:46AM -0400, Gaston Huot wrote:

1- Could someone explain to me the difference between “Asset tracker”
extension
and “Assets” extension ?

We wrote and maintain Assets
http://bestpractical.com/assets/

The authors of Asset Tracker don’t appear to be responsive, nor has it
been updated for 4.2. We don’t support it.

2- Is there a way to “tweak” the “Relationship graphs” as we can do with
all
the other saved searches (advanced mode)?

You’re going to have to describe what you want in more detail.
If you mean is there a better way than selecting all the checkboxes,
then not really.

-kevin

–
RT Training November 4 & 5 Los Angeles
http://bestpractical.com/training

Gaston
514.823-7202

4

For the second point, yes that was the question was about a more versatile way
than selecting all the checkboxes…
In fact I was trying to remove the word “Subject” from the boxes without
removing the subject itself.

That’s rather hardcoded inside the _PropertiesToFields method
unfortunately.

-kevin

5

Thanks Kevin.

View this message in context: http://requesttracker.8502.n7.nabble.com/1-Asset-tracker-vs-Assets-2-Relationship-graphs-tp58588p58598.html

6

Kevin

Is there a way to filter the tickets just to display (in the Relationship
graph) those not closed ?

Thanks

GH

View this message in context: http://requesttracker.8502.n7.nabble.com/1-Asset-tracker-vs-Assets-2-Relationship-graphs-tp58588p58607.html