I need to add Cc’s from incoming emails as watchers to the created
tickets. I have already tried the ParseNewMessageForTicketCcs
config option, but the result was an epic mail loop when somebody
happened to send a Christmas greeting to some thousand of Cc: emails.
Is there a safer way to achieve that? Something like ‘do not send any
emails when creating tickets, just when somebody comments’. There are
many queues in our RT, so I do not exactly want to redo shared scrips
for all queues, but so far that’s is the only option I can think of.