(_rt_system) RT Error: when using e-mail?

RT Users
1

Am I doing something wrong? I opened a test ticket then sent an e-mail
from Netscape Communicator 4.7 on my Windows NT machine and got an
error.

Here is what I sent to help-action@enel.ucalgary.ca:

–[cut]—
Subject:
(no subject)
Date:
Fri, 07 Jul 2000 09:45:09 -0600
From:
Randy Millis rmillis@enel.ucalgary.ca
Organization:
University of Calgary, Department of Electrical and
Computer Engineering
To:
help-action@enel.ucalgary.ca

%RT USER rmillis
%RT PASS
%RT RESOLVE 53

–[end cut]—

Here are the replies I got:

#1
–[cut]—
Subject:
[ECEHELP #0] (_rt_system) RT Actions Complete
Date:
Fri, 7 Jul 2000 09:44:00 -0600 (MDT)
From:
Randy Millis via RT help@enel.ucalgary.ca
To:
rmillis@enel.ucalgary.ca

Thank you for taking some action:

%RT USER rmillis
RT: Username rmillis noticed.
PASS ***** RT: You are now authenticated as rmillis.
%RT RESOLVE 53
RT: Batching resolve of 53.
RT: Request #53 has been resolved. (566)

-------------------------------------------- Managed by Request Tracker
–[end cut]—

#2
–[cut]—
Subject:
[ECEHELP #53] (compgen) Transaction (rmillis)
Date:
Fri, 7 Jul 2000 09:43:59 -0600 (MDT)
From:
Randy Millis via RT help@enel.ucalgary.ca
To:
steven@enel.ucalgary.ca, rmillis@enel.ucalgary.ca

Fri, Jul 7 2000 09:43:59: Request 53 was acted upon.

Transaction: Status changed to resolved by rmillis

   Queue: compgen
    Area: Test
   Owner: rmillis

Requestors: rmillis@home.com
Status: resolved

-------------------------------------------- Managed by Request Tracker
–[end cut]—
#3
–[cut]—
Subject:
[ECEHELP #] (_rt_system) RT Error: (no subject)
Date:
Fri, 7 Jul 2000 09:43:59 -0600 (MDT)
From:
Randy Millis via RT help@enel.ucalgary.ca
To:
rmillis@enel.ucalgary.ca

There has been an error:
There has been an error with your request:

Your message is reproduced below:

— Headers Follow —

From rmillis@enel.ucalgary.ca Fri Jul 7 09:43:53 2000
Received: from enel.ucalgary.ca (icarus [136.159.99.11])
by fsa.enel.ucalgary.ca (8.9.3/8.9.3) with ESMTP id JAA23693
for help-action@enel.ucalgary.ca; Fri, 7 Jul 2000 09:43:53
-0600 (MDT)
Message-ID: 3965FB05.1B5CAE01@enel.ucalgary.ca
Organization: University of Calgary, Department of Electrical and
Computer Engineering
X-Mailer: Mozilla 4.7 [en] (WinNT; U)
X-Accept-Language: en
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

-------------------------------------------- Managed by Request Tracker
–[end cut]—

My /etc/aliases
–[cut]—

help: |“/opt/rt/bin/rt-mailgate ‘compgen’ correspond”
help-comment: |“/opt/rt/bin/rt-mailgate ‘compgen’ comment”
help-action: |“/opt/rt/bin/rt-mailgate ‘compgen’ action”
–[end cut]—

Randy Millis
Network Administrator
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855
rmillis@enel.ucalgary.ca

If you are making an Electrical and Computer Engineering Department
help or service request please use the web form at
http://www.enel.ucalgary.ca/prssform.html or e-mail
help@enel.ucalgary.ca.

2

I’ve seen that error reported before. I’ve never had time to track it down.On Fri, Jul 07, 2000 at 09:54:11AM -0600, Randy Millis wrote:

Am I doing something wrong? I opened a test ticket then sent an e-mail
from Netscape Communicator 4.7 on my Windows NT machine and got an
error.

Here is what I sent to help-action@enel.ucalgary.ca:

–[cut]—
Subject:
(no subject)
Date:
Fri, 07 Jul 2000 09:45:09 -0600
From:
Randy Millis rmillis@enel.ucalgary.ca
Organization:
University of Calgary, Department of Electrical and
Computer Engineering
To:
help-action@enel.ucalgary.ca

%RT USER rmillis
%RT PASS
%RT RESOLVE 53

–[end cut]—

Here are the replies I got:

#1
–[cut]—
Subject:
[ECEHELP #0] (_rt_system) RT Actions Complete
Date:
Fri, 7 Jul 2000 09:44:00 -0600 (MDT)
From:
Randy Millis via RT help@enel.ucalgary.ca
To:
rmillis@enel.ucalgary.ca

Thank you for taking some action:

%RT USER rmillis
RT: Username rmillis noticed.
PASS ***** RT: You are now authenticated as rmillis.
%RT RESOLVE 53
RT: Batching resolve of 53.
RT: Request #53 has been resolved. (566)

-------------------------------------------- Managed by Request Tracker
–[end cut]—

#2
–[cut]—
Subject:
[ECEHELP #53] (compgen) Transaction (rmillis)
Date:
Fri, 7 Jul 2000 09:43:59 -0600 (MDT)
From:
Randy Millis via RT help@enel.ucalgary.ca
To:
steven@enel.ucalgary.ca, rmillis@enel.ucalgary.ca

Fri, Jul 7 2000 09:43:59: Request 53 was acted upon.

Transaction: Status changed to resolved by rmillis

   Queue: compgen
    Area: Test
 Subject: Test to help@enel.ucalgary.ca
   Owner: rmillis

Requestors: rmillis@home.com
Status: resolved

-------------------------------------------- Managed by Request Tracker
–[end cut]—
#3
–[cut]—
Subject:
[ECEHELP #] (_rt_system) RT Error: (no subject)
Date:
Fri, 7 Jul 2000 09:43:59 -0600 (MDT)
From:
Randy Millis via RT help@enel.ucalgary.ca
To:
rmillis@enel.ucalgary.ca

There has been an error:
There has been an error with your request:

Your message is reproduced below:

— Headers Follow —

From rmillis@enel.ucalgary.ca Fri Jul 7 09:43:53 2000
Received: from enel.ucalgary.ca (icarus [136.159.99.11])
by fsa.enel.ucalgary.ca (8.9.3/8.9.3) with ESMTP id JAA23693
for help-action@enel.ucalgary.ca; Fri, 7 Jul 2000 09:43:53
-0600 (MDT)
Message-ID: 3965FB05.1B5CAE01@enel.ucalgary.ca
Date: Fri, 07 Jul 2000 09:45:09 -0600
From: Randy Millis rmillis@enel.ucalgary.ca
Organization: University of Calgary, Department of Electrical and
Computer Engineering
X-Mailer: Mozilla 4.7 [en] (WinNT; U)
X-Accept-Language: en
MIME-Version: 1.0
To: help-action@enel.ucalgary.ca
Subject: (no subject)
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

-------------------------------------------- Managed by Request Tracker
–[end cut]—

My /etc/aliases
–[cut]—

help: |“/opt/rt/bin/rt-mailgate ‘compgen’ correspond”
help-comment: |“/opt/rt/bin/rt-mailgate ‘compgen’ comment”
help-action: |“/opt/rt/bin/rt-mailgate ‘compgen’ action”
–[end cut]—

–
Randy Millis
Network Administrator
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855
rmillis@enel.ucalgary.ca
http://www.enel.ucalgary.ca/

=======================================================================
If you are making an Electrical and Computer Engineering Department
help or service request please use the web form at
http://www.enel.ucalgary.ca/prssform.html or e-mail
help@enel.ucalgary.ca.

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3

I’ve seen that error reported before. I’ve never had time to track it down.

I've had that sometimes too, and usually just assume that there
was extra whitespace, or that I forgot to get rid of my .sig file
or something.  The ticket's still resolved, so it's not a big
deal.

J.D. Falk “Laughter is the sound
Product Manager that knowledge makes when it’s born.”
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