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RT Users
#21

Is this correct, that the IR update for RT 4.0 is not yet ready or did I
install an older release unnecessarily?

Looks like there is an alpha version ready for testing:
[Rtir] RTIR 3.0.0 release candidate 1

If you’re going to test RTIR 3, please test the version in git. The
rc1 has multiple known bugs fixed in git and other known bugs that are
still being fixed.

https://github.com/bestpractical/rtir/tree/2.9-trunk

currently tracked bugs blocking another release

http://issues.bestpractical.com/Dashboards/5698/RTIR

-kevin

#22

From: “Joshua Lansford” Joshua.Lansford@laserlinc.com

My apologies. Your article was indeed well written and did not provide
me with any difficulty in setting up RT. Google also complements your
hardwork by directing me to it when I needed the information. Sadly I
didn’t think to check if the referenced version was out of date. Do you
think you could put a quick warning at the top as a stop gap measure for
other folks who forget to check?

They’ve already done that, at least in some places. If it isn’t in enough,
I will go back and add such a note, probably tonight, unless someone beats
me to it.

Cheers,
– jra
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA #natog +1 727 647 1274

#23

From: “Joshua Lansford” Joshua.Lansford@laserlinc.com

Which wiki, OOI?
Request Tracker - Community Help Wiki

Oh.

Missed this. No, that wasn’t my work; I thought you were talking about
the community wiki at http://requesttracker.wikia.com/

Cheers,
– jra
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA #natog +1 727 647 1274

#24

I don’t think we’d advocate for pulling 3.8 packages entirely until it’s
officially EOL’d. Still, I believe there is an Ubuntu ticket in
Launchpad about pulling 3.8 from the next distro version they release
(opened by someone from the RT community).

It’s already gone from 12.10 and onwards, thankfully (I removed it
from Debian unstable in May last year).

Oh good. :slight_smile: Less ways to install 3.8 is great.

#25

I am a little confused about the removal of the 3.8 version. I just set
up a 3.8 because according to the documentation I saw, it was what was
required for RT/IR add-on. RT is nice, but the IR add-on is what drove
us to adopt.

Is this correct, that the IR update for RT 4.0 is not yet ready or did I
install an older release unnecessarily?

Correct, RTIR 3.0 has not yet seen a production release, so to run RTIR
2.6 you need RT 3.8. 3.8 is still officially supported for now, so no
worries there, but it only gets the most serious fixes. Once RT 4.2 is
out, I believe we’ll be announcing an end-of-life date for 3.8 support,
but it won’t happen immediately.

If you want to help get RTIR 3.0 out the door faster, we encourage you
to spin up a dev server and test out RTIR 3.0 from git + the latest RT
4.0 and report back with your experience to the RTIR mailing list. This
will also help prep you for when you finally do get to upgrade
production. :slight_smile: (There are actually a few brave souls out there already
running the betas of RTIR in production.)

Thomas

#26

Ha! I hope to get there but I am very green on both RT & the IR portion.
Once I feel I have my feet under me though, I may do just that!

Thanks for the info and the great tool!

Kevin Holleran
Master of Science, Computer Information Systems
Grand Valley State University
Master of Business Administration
Western Michigan University
SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP

“Do today what others won’t, do tomorrow what others can’t” - SEALFit

“We are what we repeatedly do. Excellence, then, is not an act, but a
habit.” - AristotleOn Fri, Feb 8, 2013 at 12:18 PM, Thomas Sibley trs@bestpractical.comwrote:

On 02/08/2013 05:31 AM, Kevin Holleran wrote:

I am a little confused about the removal of the 3.8 version. I just set
up a 3.8 because according to the documentation I saw, it was what was
required for RT/IR add-on. RT is nice, but the IR add-on is what drove
us to adopt.

Is this correct, that the IR update for RT 4.0 is not yet ready or did I
install an older release unnecessarily?

Correct, RTIR 3.0 has not yet seen a production release, so to run RTIR
2.6 you need RT 3.8. 3.8 is still officially supported for now, so no
worries there, but it only gets the most serious fixes. Once RT 4.2 is
out, I believe we’ll be announcing an end-of-life date for 3.8 support,
but it won’t happen immediately.

If you want to help get RTIR 3.0 out the door faster, we encourage you
to spin up a dev server and test out RTIR 3.0 from git + the latest RT
4.0 and report back with your experience to the RTIR mailing list. This
will also help prep you for when you finally do get to upgrade
production. :slight_smile: (There are actually a few brave souls out there already
running the betas of RTIR in production.)

Thomas

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