SOS - RT 4.0.1 wont work after restarting the server from a power outage

RT Users
1

Hi all,

Our server got a “crash” from a power outage, after restarting our RT jumps
to the /Install/index.html site, with only one message:

Config file /opt/rt/etc/RT_SiteConfig.pm is locked

I found out if I give write permission to the SiteConfig, it will go into
the install procedure, but I don’t want that, as this RT instance is in full
production now.

Please give some guidance, as fast as possible.

Thank you! All help is welcome!

Regards,

Daniel

2

Our server got a “crash” from a power outage, after restarting our RT
jumps to the /Install/index.html site, with only one message:

Config file /opt/rt/etc/RT_SiteConfig.pm is locked

I found out if I give write permission to the SiteConfig, it will go
into the install procedure, but I don’t want that, as this RT instance
is in full production now.

RT going into install mode means that it can’t find your database.
Check that your database server is running, not corrupted, and that you
can run queries on it by hand.

Thomas