Hi Nick
We have the SLA field as Mandatory so when I move a ticket between queues I have to re-set the SLA to an SLA relevant for that queue before I can save it.
SallyFrom: Nicholas Adams [mailto:nick.adams815@gmail.com]
Sent: 27 June 2016 18:26
To: Sally Ainsley sally.ainsley@lifecycle-software.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA Extension change SLA on queue change
Sally,
Tried this with unique alpha names for the SLA’s in between two queues.
Still no such luck. Any other ideas?
Thank you!
Nick