First question: is it possibile to configure a timeout webRT session? I
would like the Web RT page automatically logout after 10-15 minutes of
no web rt use.
Second question: when I click to Resolve a ticket I would like the rt
web page shows ‘Response to Requestors’ in the Update Type field as
default and not ‘Comment (Not sent to Requestors)’, which is the actual
default. I search into /rt3/share/html/Ticket/Update.html and
ModifyAll.html, /rt3/share/html/Search/Bulk.html but the changes made
don’t work fine.
I have rt 3.0.6 installed.
Thank you !!
Francesca Del Corso
Istituto Nazionale di Fisica Nucleare - Sez. Firenze
c/o Polo Scientifico e Tecnologico
via G. Sansone, 1 50019 Sesto Fiorentino (FI) Italy
phone: +39-055-4572112 fax: +39-055-229330