Can anyone point me to and resources (FAQ, etc. for RTIR). I am looking for
customization information for Constituency, Function, and Classification.
Thanks,
Scott Carpenter
DCERT Engineer
Carpenter, Scott (OCTO) wrote:
Can anyone point me to and resources (FAQ, etc. for RTIR). I am looking
for customization information for Constituency, Function, and
Classification.
Hi Scott.
These are just normal customfields. Either edit initialdata before
installing RTIR or edit them via the UI.
Hope this helps
John
JANET-CERT
Where can I set permissions so that only some users
are able to see/access the RTIR module?
Also within RTIR when I enter it I get
too many arguments at
/opt/rt3/lib/RT/Tickets_Overlay.pm line 1299
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Phanoko,
We addressed this issue (for RTFM) by creating a right ‘SeeRTFM’ and then
modifying the Tab entry so it would only display if the person/group had that
particular right. If you wanted, you could use an obscure right that already
existed and use that as your test.
Now for some details:
The path for all these files in under /opt/rt3/local so they don’t get blown
away on an upgrade.
Add the new right:
In local/lib/RT/System.pm there is an array of rights beginning with a line:
$RIGHTS = {
}
Inside this section, you add your new right. I have
SeeRTFM => “allow access to RTFM”,
Yours would be more like " SeeRTIR => “allow access to RTIR”, "
If you need to restart apache to get the changes to show up, go ahead and do
that. Under Configuration->Global-GroupRights, or User Rights, you will see
‘SeeRTIR’ show up in the ‘New Rights’ listing.
Now that the right has been granted, you need to make it useful.
Two files need to be edited here. I’ll provide my code for RTFM, but as I
don’t have RTIR installed, you will need to find the corresponding files for
RTIR.
In local/html/Callbacks/RTFM/Elements/Tabs/Default
I have this code:
<%init>
if ($session{‘CurrentUser’}->HasRight( Right => ‘SeeRTFM’,
Object => $RT::System )) {
$toptabs->{‘C’} = { title =>loc(“RTFM”),
path => “RTFM/index.html” };
}
</%init>
<%args>
$toptabs =>undef
</%args>
This only displays the Tab for RTFM in the left hand pane if the person has
the right to see it.
And perhaps redundantly, I have in
local/html/Elements/Tabs
this code added to a series of ‘if ($session{‘CurrentUser’}->HasRight’
sections.
if ($session{‘CurrentUser’}->HasRight( Right => ‘SeeRTFM’,
Object => $RT::System )) {
$basetabs->{'C'} = { title =>loc("RTFM"),
path => "RTFM/index.html" };
}
You’ll need to make your changes for RTIR to the appropriate files, but this
method makes it so those groups that aren’t supposed to have access to RTFM
can’t get there. If you decide that perhaps one person in a group DOES need
to access it, that can be set under ‘User Rights’ for the individual.
There were a couple of different sections of our install of RT that we wanted
to limit access to, so rather than use an obscure right, we created a few
different ‘SeeThis, SeeThat’ kind of rights and used those to limit access.
HTH
ScottOn Thursday 12 January 2006 18:32, Phanoko wrote:
Where can I set permissions so that only some users
are able to see/access the RTIR module?Also within RTIR when I enter it I get
too many arguments at
/opt/rt3/lib/RT/Tickets_Overlay.pm line 1299
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Scott Frisbie
IT Department
scottf@eAcceleration.com
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