RTIR 5.0.7: Hierarchical view permission to tickets in single queue based on? Custom field?

RTIR
21

Hi Jim,

Thanks for the reply. I did what you suggested (frankly a basic debugging step that I omitted, appreciated <3) and it turns out that there was a typo. $Type for our new queue equaled to Remediations not Remediation. That typo was made in couple of places, RTIR_SiteConfig.pm and IR.pm from which the IR.pm has definitions of $Type for each queue.

Once fixed all started to work.

And yes, I always do the Mason cache flush and httpd restart and then for good measure ctrl+f5 for browser cache refresh.

For now all is working.

I will however ask one more thing if you had anything to do with it and if yes I’ll start a new thread - given that you are an RT Admin more than RTIR, can you tell me if you dealt with Full Text Search for content in RT? Ours is not working and I am about to start a new thread on it.

Thank you.

22

Glad to hear it was a simple fix! But sorry, we don’t run full text searching on our RT (its big enough as it is with nearly a million tickets having gone through it).