RT5 slow performance and intermittent Internal Server Error

RT Users
9

@KayJay I had a similar issue and after a week of struggle it was an rt5 bug.

To check if it is the same case you can follow two paths

  1. Fast path, less accurate to know if it is the same case :
    Remove the “SavedSearches” module from all dashboards.
  • On your RT home page click edit on the top right corner
  • Drag and drop the module to the left.

Even one dashboard with this module can slow everything down.

  1. Second path, more time consuming but accurate :
    Enable the debug log on Apache server and search for the error log below :

     [130972] [Tue Aug 11 01:22:02 2020] [error]: Can't locate object method "ColumnMapClassName" via package "RT::SavedSearch" at /opt/production/rt5.0/share/html/Elements/CollectionAsTable/Header line 74.

    Stack:
    [/opt/production/rt5.0/share/html/Elements/CollectionAsTable/Header:73]
    [/opt/production/rt5.0/share/html/Elements/CollectionList:143]
    [/opt/production/rt5.0/share/html/Elements/SavedSearches:59]
    [/opt/production/rt5.0/share/html/Widgets/TitleBox:61]
    [/opt/production/rt5.0/share/html/Elements/SavedSearches:67]
    [/opt/production/rt5.0/share/html/Elements/MyRT:99]
    [/opt/production/rt5.0/share/html/index.html:78]
    [/opt/production/rt5.0/sbin/…/lib/RT/Interface/Web.pm:710]
    [/opt/production/rt5.0/sbin/…/lib/RT/Interface/Web.pm:389]
    [/opt/production/rt5.0/share/html/autohandler:53
    (/opt/production/rt5.0/sbin/…/lib/RT/Interface/Web/Handler.pm:209)

The workaround is the same in both cases, remove the “SavedSearches” module from the home screens.

If that is the case this is a known bug as per :