RT 4.4.0rc1 released

I couldn’t find 4.4 po on launchpad.

This is now fixed. Sorry about that, this was a bit rocky since it’s our first new major version in two years. :slight_smile:

Translations can be submitted at Series 4.4 : Translations : RT: Request Tracker

(Emmanuel, your French translation is live now: e.g. Browsing French translation : French (fr) : Template “rt” : Series 4.4 : Translations : RT: Request Tracker )

Also french translation of Assets is not in 4.4 :frowning:

This was fixed too (for all languages).> Le 04/11/2015 10:31, Emmanuel Lacour a écrit :

Could you propose a dead line for po updates before release of 4.4.0 final?

You’ve already finished the French translation (so fast! I know it’s an awful lot of work, so thank you very much!!) but for the other translators and developers on the list:

We’ll need more time to address all the feedback everyone provided, but we’ll definitely have a 4.4.0 rc 2. So I’d say you have another week (maybe more depending on how bugfixing goes) to get some translations in for rc2. But of course, failing that, there’s always a next time (4.4.1). :slight_smile:

Thanks!
Shawn

Hi Cris,

I see several warnings like this when doing “make upgrade-database”:

[4864] [Wed Nov 4 10:17:12 2015] [warning]: Use of uninitialized value in string eq at
./etc/upgrade/4.3.5/content line 40, <$handle> line 1. (./etc/upgrade/4.3.5/content:40)

Thanks for testing 4.4.0rc1 and for your report!

Looks like an oversight on our part. I’ve made a ticket for this. Login

Cris

Thanks,
Shawn

Hi Emmanuel,

Hi,

Agreed. I’ve made several tickets for these:

Login Better, standalone externalauth documentation
Login Replace ExternalAuth example for @Plugins in RT_Config
Login Add ExternalAuth settings to RT_Config doc

Sorry we overlooked especially the last one there.

thanks

Agreed. I have more ambitious plans for the query builder, so we’ll see…

can’t help here, out of my coding knowledge :-/

Thought the popup is a window with all
navigator window decorations, isn’t it possible to have something lighter?
nod There’s ways to hide some of the chrome in some of the browsers, so I’m on board with doing that. What browser are you using, and what specifically would you like to hide?

I use iceweasel (firefox), I’ll post a screenshot in a dedicated ticket.

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Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
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Le 05/11/2015 08:02, Alex Vandiver a �crit :> On Wed, Nov 04, 2015 at 09:25:03AM +0100, Emmanuel Lacour wrote:

  • TicketSQL and the search builder now support Status = ‘Active’ and
    Status = ‘Inactive’ type queries, so you no longer need to enumerate
    all statuses like Status = 'new' OR Status = 'open' OR Status = 'stalled'
    so Login can be
    closed?
    I believe that ticket is for showing them in the drop-down in the UI.
    The phrasing of the above (and [1]) support that the UI doesn’t
    support adding Active or Inactive.
  • Alex

[1] rt/share/html/Elements/SelectStatus at master · bestpractical/rt · GitHub

right, this is still a todo …

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Hi Cris,

[…]

  • If I click on “search” and then “assets” I get this error message: An
    internal RT error has occurred. Your administrator can find more details
    in RT’s log files.
    […]

Thank you for your report and for testing the RC! :slight_smile:

We’ve fixed this up (as part of Login ) and it’ll behave better in RC2.

Cris

Thanks,
Shawn

Hi Cris,

Another problem: the new “Quick Search” portlet (now displaying as
“Queue List”) does not appear in my “RT at a glance” page, even if I had
it before upgrade from RT 4.2.12.
[…]
Re-adding the portlet solves the problem, but this ought not to be a
necessary step.

Thank you for your report. However I’m unable to replicate the issue. We have an upgrade step (4.3.5) that should migrate Quick Search to the new name “Queue List”. Did you run make upgrade-database? You can verify whether or not you did by visiting /Admin/Tools/Configuration.html and finding the section near the bottom called "RT upgrade history”. There should be a "Upgrade from 4.3.4 to 4.3.5” step listed there.

Cris

Thanks,
Shawn

Hi Brent,

This is awesome guys, thanks!!!

You’re very welcome!!! :smiley:

I ran the upgrade today from 4.2.11 to 4.4.0rc1
The upgrade itself was pleasantly uneventful,

Thank you for testing it out!

save for some confusion on my part as to
whether or not to remove the obsoleted plugins from RT_SiteConfig.pm before or after
running upgrade.
e.g.
Leave them in: get the warnings.
Leave them out: does it skip anything if it thinks I was not using them?

Better to remove them before running upgrade but it should be alright either way. :slight_smile:

For example, I removed the old plugins, because I see they are installed under lib/RT
now.
local/plugins/RT-Authen-ExternalAuth
local/plugins/RT-Extension-LDAPImport
I assume this was correct, though I don’t recall seeing it in the upgrade doc?

I added “remove local/plugins/RT-Whatever/" steps to each of the cored plugins in our upgrade doc. I also bumped them up to the top of the UPGRADING-4.4 document because they do require more action than the other items. And made the documentation for each a little more consistent. Thanks for your feedback on this. :slight_smile:

By the way, removing the extensions from Plugins is enough to deactivate them, but yes, better to get rid of them entirely just to be sure!

I kept all my old config settings for LDAP/ExternalAuth in RT_SiteConfig.pm
I did remove the plugins line for them, and added the Set($ExternalAuth, 1);
I just wasn’t sure if that was the right way to do it?

This is indeed exactly what our goal was.

In short, I’m looking for anything else that people have had to tweak for ExternalAuth
(esp. LDAP) to make it work post-upgrade?

Thanks!
Brent

Thank you! :slight_smile:
Shawn

Hi Shawn, and thank you for your support.

I did run the make upgrade-database.

Here is the rundown of the upgrade steps:

    Upgrade from 4.2.12 to 4.4.0rc1         2015-11-04 11:17:07     32 seconds      4.4.0rc1

    Upgrade from 4.2.12 to 4.3.0    2015-11-04 11:17:08     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.0/content         2015-11-04 11:17:09     0 seconds       4.4.0rc1

    Upgrade from 4.3.0 to 4.3.1     2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.1         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.1/content         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Upgrade from 4.3.1 to 4.3.2     2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.2/content         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Upgrade from 4.3.2 to 4.3.3     2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.3         2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Upgrade from 4.3.3 to 4.3.4     2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.4         2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Upgrade from 4.3.4 to 4.3.5     2015-11-04 11:17:11     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.5/content         2015-11-04 11:17:11     1 second        4.4.0rc1

    Upgrade from 4.3.5 to 4.3.6     2015-11-04 11:17:12     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.6/content         2015-11-04 11:17:12     1 second        4.4.0rc1

    Upgrade from 4.3.6 to 4.3.7     2015-11-04 11:17:13     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.7         2015-11-04 11:17:13     0 seconds       4.4.0rc1

    Upgrade from 4.3.7 to 4.3.8     2015-11-04 11:17:13     4 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.8         2015-11-04 11:17:13     4 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.8/content         2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Upgrade from 4.3.8 to 4.3.9     2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.9/content         2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Upgrade from 4.3.9 to 4.3.10    2015-11-04 11:17:17     2 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.10        2015-11-04 11:17:17     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.10/content        2015-11-04 11:17:18     1 second        4.4.0rc1

    Upgrade from 4.3.10 to 4.3.11   2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.11/content        2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Upgrade from 4.3.11 to 4.3.12   2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.12        2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Upgrade from 4.3.12 to 4.3.13   2015-11-04 11:17:19     20 seconds      4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.13

CrisOn 20/11/2015 17:04, Shawn Moore wrote:

Hi Cris,

On 2015年11月4日 at 6:45:19, Guadagnino Cristiano (guadagnino.cristiano@creval.itmailto:guadagnino.cristiano@creval.it) wrote:

Another problem: the new “Quick Search” portlet (now displaying as
“Queue List”) does not appear in my “RT at a glance” page, even if I had
it before upgrade from RT 4.2.12.
[…]
Re-adding the portlet solves the problem, but this ought not to be a
necessary step.

Thank you for your report. However I’m unable to replicate the issue. We have an upgrade step (4.3.5) that should migrate Quick Search to the new name “Queue List”. Did you run make upgrade-database? You can verify whether or not you did by visiting /Admin/Tools/Configuration.html and finding the section near the bottom called "RT upgrade history”. There should be a "Upgrade from 4.3.4 to 4.3.5” step listed there.

Cris

Thanks,
Shawn

Shawn,
today I logged in again to our test RT system (the one I upgraded to 4.4RC1) and in my “RT at a glance” page I got this error: “invalid portlet QueueList” (not sure these were the exact words).

So I had to edit the page again and re-add the QuickSearch portlet.

I guess there’s something wrong on my side. Maybe I forgot to clear the mason cache or something like that.

CrisOn 23/11/2015 09:40, Guadagnino Cristiano wrote:
Hi Shawn, and thank you for your support.

I did run the make upgrade-database.

Here is the rundown of the upgrade steps:

    Upgrade from 4.2.12 to 4.4.0rc1         2015-11-04 11:17:07     32 seconds      4.4.0rc1

    Upgrade from 4.2.12 to 4.3.0    2015-11-04 11:17:08     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.0/content         2015-11-04 11:17:09     0 seconds       4.4.0rc1

    Upgrade from 4.3.0 to 4.3.1     2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.1         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.1/content         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Upgrade from 4.3.1 to 4.3.2     2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.2/content         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Upgrade from 4.3.2 to 4.3.3     2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.3         2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Upgrade from 4.3.3 to 4.3.4     2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.4         2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Upgrade from 4.3.4 to 4.3.5     2015-11-04 11:17:11     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.5/content         2015-11-04 11:17:11     1 second        4.4.0rc1

    Upgrade from 4.3.5 to 4.3.6     2015-11-04 11:17:12     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.6/content         2015-11-04 11:17:12     1 second        4.4.0rc1

    Upgrade from 4.3.6 to 4.3.7     2015-11-04 11:17:13     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.7         2015-11-04 11:17:13     0 seconds       4.4.0rc1

    Upgrade from 4.3.7 to 4.3.8     2015-11-04 11:17:13     4 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.8         2015-11-04 11:17:13     4 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.8/content         2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Upgrade from 4.3.8 to 4.3.9     2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.9/content         2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Upgrade from 4.3.9 to 4.3.10    2015-11-04 11:17:17     2 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.10        2015-11-04 11:17:17     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.10/content        2015-11-04 11:17:18     1 second        4.4.0rc1

    Upgrade from 4.3.10 to 4.3.11   2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.11/content        2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Upgrade from 4.3.11 to 4.3.12   2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.12        2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Upgrade from 4.3.12 to 4.3.13   2015-11-04 11:17:19     20 seconds      4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.13

Cris

Cristiano Guadagnino

Servizio Sistemi Dipartimentali, Periferici e DB
Creval Sistemi e Servizi Soc.Cons.P.A.
Gruppo bancario Credito Valtellinese
Via Trento, 22 - 23100 SONDRIO
tel +39 0342522172 - fax +39 0342522997
guadagnino.cristiano@creval.it
www.creval.ithttp://www.creval.it

Il presente messaggio non è di natura personale ma inviato per esigenze lavorative; l’eventuale messaggio di risposta potrà essere conosciuto anche da altri soggetti diversi dall’originatore di questo messaggio per dette esigenze o per controllo aziendale. Questo messaggio, corredato dei relativi allegati, contiene informazioni da considerarsi strettamente riservate, ed è destinato esclusivamente al destinatario sopra indicato, il quale è l’unico autorizzato ad usarlo, copiarlo e, sotto la propria responsabilità, diffonderlo. Chiunque ricevesse questo messaggio per errore o comunque lo leggesse senza esserne legittimato è avvertito che trattenerlo, copiarlo, divulgarlo, distribuirlo a persone diverse dal destinatario è severamente proibito, ed è pregato di rinviarlo immediatamente al mittente distruggendone l’originale.

On 20/11/2015 17:04, Shawn Moore wrote:

Hi Cris,

On 2015年11月4日 at 6:45:19, Guadagnino Cristiano (guadagnino.cristiano@creval.itmailto:guadagnino.cristiano@creval.it) wrote:

Another problem: the new “Quick Search” portlet (now displaying as
“Queue List”) does not appear in my “RT at a glance” page, even if I had
it before upgrade from RT 4.2.12.
[…]
Re-adding the portlet solves the problem, but this ought not to be a
necessary step.

Thank you for your report. However I’m unable to replicate the issue. We have an upgrade step (4.3.5) that should migrate Quick Search to the new name “Queue List”. Did you run make upgrade-database? You can verify whether or not you did by visiting /Admin/Tools/Configuration.html and finding the section near the bottom called "RT upgrade history”. There should be a "Upgrade from 4.3.4 to 4.3.5” step listed there.

Cris

Thanks,
Shawn

Mmmm, but now I have this in the log everytime I reload the “RT at a glance” page:

[11124] [Mon Nov 23 09:23:58 2015] [warning]: The Mason component /opt/rt4/share/html/Elements/Quicksearch is deprecated, and will be removed in RT 4.6. You should use QueueList instead. Call stack:
[/opt/rt4/share/html/Elements/MyRT:96]
[/opt/rt4/share/html/index.html:78]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:696]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:375]
[/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/…/lib/RT.pm:975)

I’m puzzled.

CrisOn 23/11/2015 09:51, Guadagnino Cristiano wrote:
Shawn,
today I logged in again to our test RT system (the one I upgraded to 4.4RC1) and in my “RT at a glance” page I got this error: “invalid portlet QueueList” (not sure these were the exact words).

So I had to edit the page again and re-add the QuickSearch portlet.

I guess there’s something wrong on my side. Maybe I forgot to clear the mason cache or something like that.

Cris

On 23/11/2015 09:40, Guadagnino Cristiano wrote:
Hi Shawn, and thank you for your support.

I did run the make upgrade-database.

Here is the rundown of the upgrade steps:

    Upgrade from 4.2.12 to 4.4.0rc1         2015-11-04 11:17:07     32 seconds      4.4.0rc1

    Upgrade from 4.2.12 to 4.3.0    2015-11-04 11:17:08     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.0/content         2015-11-04 11:17:09     0 seconds       4.4.0rc1

    Upgrade from 4.3.0 to 4.3.1     2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.1         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.1/content         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Upgrade from 4.3.1 to 4.3.2     2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.2/content         2015-11-04 11:17:10     0 seconds       4.4.0rc1

    Upgrade from 4.3.2 to 4.3.3     2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.3         2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Upgrade from 4.3.3 to 4.3.4     2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.4         2015-11-04 11:17:11     0 seconds       4.4.0rc1

    Upgrade from 4.3.4 to 4.3.5     2015-11-04 11:17:11     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.5/content         2015-11-04 11:17:11     1 second        4.4.0rc1

    Upgrade from 4.3.5 to 4.3.6     2015-11-04 11:17:12     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.6/content         2015-11-04 11:17:12     1 second        4.4.0rc1

    Upgrade from 4.3.6 to 4.3.7     2015-11-04 11:17:13     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.7         2015-11-04 11:17:13     0 seconds       4.4.0rc1

    Upgrade from 4.3.7 to 4.3.8     2015-11-04 11:17:13     4 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.8         2015-11-04 11:17:13     4 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.8/content         2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Upgrade from 4.3.8 to 4.3.9     2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.9/content         2015-11-04 11:17:17     0 seconds       4.4.0rc1

    Upgrade from 4.3.9 to 4.3.10    2015-11-04 11:17:17     2 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.10        2015-11-04 11:17:17     1 second        4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.10/content        2015-11-04 11:17:18     1 second        4.4.0rc1

    Upgrade from 4.3.10 to 4.3.11   2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Insert from /root/rt-4.4.0rc1/etc/upgrade/4.3.11/content        2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Upgrade from 4.3.11 to 4.3.12   2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.12        2015-11-04 11:17:19     0 seconds       4.4.0rc1

    Upgrade from 4.3.12 to 4.3.13   2015-11-04 11:17:19     20 seconds      4.4.0rc1

    Schema updates from /root/rt-4.4.0rc1/etc/upgrade/4.3.13

Cris

Cristiano Guadagnino

Servizio Sistemi Dipartimentali, Periferici e DB
Creval Sistemi e Servizi Soc.Cons.P.A.
Gruppo bancario Credito Valtellinese
Via Trento, 22 - 23100 SONDRIO
tel +39 0342522172 - fax +39 0342522997
guadagnino.cristiano@creval.itmailto:guadagnino.cristiano@creval.it
www.creval.ithttp://www.creval.it

Il presente messaggio non è di natura personale ma inviato per esigenze lavorative; l’eventuale messaggio di risposta potrà essere conosciuto anche da altri soggetti diversi dall’originatore di questo messaggio per dette esigenze o per controllo aziendale. Questo messaggio, corredato dei relativi allegati, contiene informazioni da considerarsi strettamente riservate, ed è destinato esclusivamente al destinatario sopra indicato, il quale è l’unico autorizzato ad usarlo, copiarlo e, sotto la propria responsabilità, diffonderlo. Chiunque ricevesse questo messaggio per errore o comunque lo leggesse senza esserne legittimato è avvertito che trattenerlo, copiarlo, divulgarlo, distribuirlo a persone diverse dal destinatario è severamente proibito, ed è pregato di rinviarlo immediatamente al mittente distruggendone l’originale.

On 20/11/2015 17:04, Shawn Moore wrote:

Hi Cris,

On 2015年11月4日 at 6:45:19, Guadagnino Cristiano (guadagnino.cristiano@creval.itmailto:guadagnino.cristiano@creval.it) wrote:

Another problem: the new “Quick Search” portlet (now displaying as
“Queue List”) does not appear in my “RT at a glance” page, even if I had
it before upgrade from RT 4.2.12.
[…]
Re-adding the portlet solves the problem, but this ought not to be a
necessary step.

Thank you for your report. However I’m unable to replicate the issue. We have an upgrade step (4.3.5) that should migrate Quick Search to the new name “Queue List”. Did you run make upgrade-database? You can verify whether or not you did by visiting /Admin/Tools/Configuration.html and finding the section near the bottom called "RT upgrade history”. There should be a "Upgrade from 4.3.4 to 4.3.5” step listed there.

Cris

Thanks,
Shawn