We’re testing RT5. I urge you to try creating a query looking at tickets with a Staus= New OR Status= In Process OR Status= On Hold AND Queue= A OR Queue= B OR Queue= C. You can’t mix And OR statements together using the OOB query builder or override the query and save in the Advanced Tab. Past posts on the same topic highlighted the same problem with no solution. This one it old, but for reference: Query Builder documentation - RT Users - Request Tracker Community Forum.
Kindly point me in the direction of where I can control this for a dashboard-" change the number of columns (Bootstrap columns) for the body and sidebar components".
Thanks,
Julie