Notify about tickets that are Due in 48 hours

RT Users
6

Hi!

Thats not a big thing, if you read and follow the instructions at

http://requesttracker.wikia.com/wiki/Reminders
http://requesttracker.wikia.com/wiki/Reminders

This is working for me like a charm!

I do not RT::Condition::BeforeDue available for 4.0.17, which is the
version I am running.

https://www.bestpractical.com/docs/rt/4.0.17/RT/Condition/BeforeDue.html
shows not found.

Actually RT::Condition::BeforeDue worked perfect.

I am using it like this

/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg ‘(
Status != “resolved” AND Status != “rejected” AND Queue = “IPHandover” )’
–condition RT::Condition::BeforeDue --condition-arg 48h --action
RT::Action::NotifyGroup --action-arg ‘asif@example.net’ --transaction last
–template ‘Due Soon’

I am using a global template ‘Due Soon’

The ticket {$Ticket->id} is Due in 48 hours. Get busy.

Does the RT::Action::NotifyGroup take User Defined Group as action
argument? I do not want to use action arg Owner, since it will not alert
about
unowned tickets.

Thanks

Greetings,

Markus

RT Training - Boston, September 9-10
http://bestpractical.com/training

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?