I have tried FirstCustomFieldValue(‘NotifyEmail’) but it returns
nothing. But I can look at the ticket and it shows the value that I
would expect there.FirstCustomFieldValues(‘NotifyEmail’) returns this in the log file:
Template parsing error: RT::FirstCustomFieldValues Unimplemented
in Text::Template::GEN14.
It’s not plural.
Thomas
Yes, I understand that it is not. My first example below is returning nothing.
I have tried FirstCustomFieldValue(‘NotifyEmail’) but it returns
nothing. But I can look at the ticket and it shows the value that I
would expect there.
Kurt Engle
Network Engineer
Eugene 4J SchoolsFrom: “Thomas Sibley” trs@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, December 14, 2010 11:04:10 AM
Subject: Re: [rt-users] notification
I have tried FirstCustomFieldValue(‘NotifyEmail’) but it returns
nothing. But I can look at the ticket and it shows the value that I
would expect there.FirstCustomFieldValues(‘NotifyEmail’) returns this in the log file:
Template parsing error: RT:
in Text::Template::GEN14.
It’s not plural.
Thomas
The custom notification issue that I was trying to solve has been solved.
The issue was the ordering of the scripts. I had ‘TransactionBatch’ set for all of my scripts that run ‘On Create’ but I was still having an ordering issue. I was trying to get the value of a Custom Field before the value was set. So, I named my scrips starting with numbers (numeric/alphabetic) and that caused the scrips to run in the order that they need to run to populate and get custom field values.
The entire process:
When a ticket is created, the ‘requestor’ e-mail address is looked up in LDAP and the ‘location’ attribute is returned and populates a Custom Field. Then that Custom Field (Location) is tested and married with a technician or group of technicians. The e-mail address of the technician is placed in a separate Custom Field. Then I have a scrip that uses “Notify Other Recipients” and a custom template that pulls the email address out of the Custom Field and creates a ‘To:’ address that sends an e-mail to the specified address.
Ken and Kevin… thanks for all your help.
Kurt Engle
Network Engineer
4J SchoolsFrom: “Kurt Engle” engle@4j.lane.edu
To: “Thomas Sibley” trs@bestpractical.com
Cc: rt-users@lists.bestpractical.com
Sent: Tuesday, December 14, 2010 11:11:31 AM
Subject: Re: [rt-users] notification
Yes, I understand that it is not. My first example below is returning nothing.
I have tried FirstCustomFieldValue(‘NotifyEmail’) but it returns
nothing. But I can look at the ticket and it shows the value that I
would expect there.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: “Thomas Sibley” trs@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, December 14, 2010 11:04:10 AM
Subject: Re: [rt-users] notification
I have tried FirstCustomFieldValue(‘NotifyEmail’) but it returns
nothing. But I can look at the ticket and it shows the value that I
would expect there.FirstCustomFieldValues(‘NotifyEmail’) returns this in the log file:
Template parsing error: RT:
in Text::Template::GEN14.
It’s not plural.
Thomas