-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of John Arends
Sent: Wednesday, November 29, 2006 2:51 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Multiple Email AddressesDo you all have any creative solutions for dealing with
multiple email
addresses from the same person so you don’t end up with two user
accounts per person? I see situations where someone has their email
client misconfigured so they send mail out as
username@mail.organization.com when most of the time they are
username@organization.comWe can probably use procmail examine and sometimes re-write email
addresses before they go into RT, but I was curious what others have
done. Part of my problem is there are many machines email may
come from
bob@hisownbox.org.com, stan@mailserver1.org.com, etc
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This one’s come up before - I don’t think there’s a simple solution. What
would be nice is a user merge function that works like a ticket merge.
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)