Is the actor in a specific custom role

RT Users
4

I got it. I found this old post Accessing role object from template, and the solution is to call RT::CustomRole-1 instead of the role name, ‘1’ being the ID of the custom role.

return 0 unless $self->TransactionObj->Type eq "Comment";

return 0 unless $self->TicketObj->Status eq "approval";

my $thisEmail = $self->TransactionObj->CreatorObj->EmailAddress;

# Get list of email addreses in the "Approvers" custom role by ID. 
# Custom Role Approvers ID = 1
my $ticketApprovers = $self->TicketObj->RoleAddresses('RT::CustomRole-1');

return 0 unless $ticketApprovers =~ /$thisEmail/;
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