mod_perl 2.0 isn't quite ready for prime_time just yet;
We _strongly_ recommend that you use Apache 1.3 or FastCGI.
When mod_perl2 calms down and becomes stable and supportable, that
wording might just change…
The problem is that this wording as been in the wiki for the year or so that
I’ve been following RT. There’s no mention of just what’s wrong with
mod_perl2
which makes it hard to see if mod_perl2 has been fixed. Also, a major RT
site on campus at UC Berkeley was using mod_perl2 with complete success
about the time I started looking so I became very perplexed about this.
I also didn’t understand the tradeoffs between mod_perl2 and fastcgi
(I still don’t).
Another issue that requires a little study before a new user will feel
comfortable is the fact that there are actually 3 username/password
combinations that you have to be aware of when setting up RT.
These are 1) the Unix username/password, 2) the Mysql username/password,
and 3) the RT username/password. I’m not saying there’s anything wrong
with this but it can be confusing.
None of this should be taken as negative comments toward RT. I think it’s
wonderful and I’m very thankful to have it, especially for free. The
equivalent of the
pain some of us have felt when setting up RT is the thousands of dollars
that
we would have had to pay to a consultant to set up a Helpdesk system.
A full service Helpdesk system is inherently a complex piece of software
that requires time, money, and pain to set up.
The problem is that this wording as been in the wiki for the year or so that
I’ve been following RT. There’s no mention of just what’s wrong with
mod_perl2
which makes it hard to see if mod_perl2 has been fixed. Also, a major RT
site on campus at UC Berkeley was using mod_perl2 with complete success
about the time I started looking so I became very perplexed about this.
I also didn’t understand the tradeoffs between mod_perl2 and fastcgi
(I still don’t).
On the latter point, it’s mostly that mod_perl is (arguably) a little
easier to set up, and maybe more elegant, but fastcgi permits multiple
different versions running at the same time on the same apache, which
mod_perl wouldn’t. (Was that right, guys?
Another issue that requires a little study before a new user will feel
comfortable is the fact that there are actually 3 username/password
combinations that you have to be aware of when setting up RT.
These are 1) the Unix username/password, 2) the Mysql username/password,
and 3) the RT username/password. I’m not saying there’s anything wrong
with this but it can be confusing.
Indeed. I’ve been doing some intermittent expansion of the install
guide on the wiki; perhaps you have something to contribute as well?
None of this should be taken as negative comments toward RT. I think
it’s wonderful and I’m very thankful to have it, especially for
free. The equivalent of the pain some of us have felt when setting
up RT is the thousands of dollars that we would have had to pay to a
consultant to set up a Helpdesk system. A full service Helpdesk system
is inherently a complex piece of software that requires time, money,
and pain to set up.
And sometimes, the multi-K commercial packages are no easier.
Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
If you can read this... thank a system administrator. Or two. --me
Hi all,> On Thu, 2005-06-09 at 17:04, Francois Meehan wrote:
Maybe, if I really want it, I might have to change distro. That is very
drastic to me…
If you really want MySQL instead of Postgresql you might like Centos4
(free clone of Red Hat Enterprise) that comes with Mysql 4 standard.
RH just rolled their updates into a 4.1 release and I’d expect Centos
to match up in a few days. It’s not a huge jump from fedora, if that
is what you have now.
Thanks Les, I will follow your advise, I am currently installing CentOS 4
on a spare machine and we’ll see what’s gonna come out of it.
Do anyone knows if there is issue with Mod_perl with centOS 4? As anyone
been successfull installing RT on that OS?
Thanks all for your comments.
Francois
Random Thought:
Oh dear, I’m feeling political today. It’s just that it’s dawned on me that
‘zero tolerance’ only seems to mean putting extra police in poor, run-down
areas, and not in the Stock Exchange.
(alt.fan.pratchett)
Thanks Les, I will follow your advise, I am currently installing CentOS 4
on a spare machine and we’ll see what’s gonna come out of it.
Do anyone knows if there is issue with Mod_perl with centOS 4? As anyone
been successfull installing RT on that OS?
I’ll be building a new machine soon to replace an existing FC2 with
mysql4 as an add-on, but haven’t actually done this on centos myself
yet. I think there are reports of mod_perl working in the mail list
archive but I’ll probably go with fastcgi instead to eliminate some
potential apache, perl, and perl-related module dependencies and
conflicts. Note that anything that works with RHEL4 should also work
with Centos.
Using Centos 4, and thanks to the excellent doc on the wiki
(Request Tracker Wiki) for RED Hat
EL4 using Fastcgi, installation was a breeze.
We are now up and running with RT.
Thanks for the suggestion Les.
Really impress by Centos 4, feels just like Fedora, Mysql4, perfect.
Thanks all for your comments.
Francois> On Fri, 2005-06-10 at 14:12, Francois Meehan wrote:
Thanks Les, I will follow your advise, I am currently installing CentOS
4
on a spare machine and we’ll see what’s gonna come out of it.
Do anyone knows if there is issue with Mod_perl with centOS 4? As anyone
been successfull installing RT on that OS?
I’ll be building a new machine soon to replace an existing FC2 with
mysql4 as an add-on, but haven’t actually done this on centos myself
yet. I think there are reports of mod_perl working in the mail list
archive but I’ll probably go with fastcgi instead to eliminate some
potential apache, perl, and perl-related module dependencies and
conflicts. Note that anything that works with RHEL4 should also work
with Centos.
Random Thought:
It would be nice if the Food and Drug Administration stopped issuing warnings about toxic substances and just gave me the names of one or two things still safe to eat. - Robert Martin Fuoss, 1912 - 1980
The problem is that this wording as been in the wiki for the year or so that
I’ve been following RT. There’s no mention of just what’s wrong with
mod_perl2
which makes it hard to see if mod_perl2 has been fixed. Also, a major RT
site on campus at UC Berkeley was using mod_perl2 with complete success
about the time I started looking so I became very perplexed about this.
I also didn’t understand the tradeoffs between mod_perl2 and fastcgi
(I still don’t).
On the latter point, it’s mostly that mod_perl is (arguably) a little
easier to set up, and maybe more elegant, but fastcgi permits multiple
different versions running at the same time on the same apache, which
mod_perl wouldn’t. (Was that right, guys?
With mod_perl2 you can run multiple instances on the one apache
instance, discussed on the ML few days ago.
