Hello All,
Please need you support, I’m at the very beginning… I’m running the command
./configure
at RT5 folder and, it returns the error
checking for perl… not found
configure: erro: cannot use RT without perl
perl -v
This is perl 5, version 34, subversion 0 (v5.34.0) built for x86_64-linux
OS: RedHat 8
Hmm that’s strange, whats the output of which perl?
which perl
returns: /usr/local/bin/perl
I’ve fixed the perl issue.
Now I’m running the make fixdeps and its returning
MYSQL dependencies:
DBD::mysql >= 2.1018, != 4.042… MISSING
Trying to install manually, I’m receiving the error bellow.
t/rt118977-zerofill.t (Wstat: 256 Tests: 8 Failed: 1)
Failed test: 8
Non-zero exit status: 1
Files=73, Tests=2315, 37 wallclock secs ( 0.35 usr 0.09 sys + 5.76 cusr 0.90 csys = 7.10 CPU)
Result: FAIL
Failed 1/73 test programs. 1/2315 subtests failed.
make: *** [Makefile:1216: test_dynamic] Error 255
DVEEDEN/DBD-mysql-4.050.tar.gz
/bin/make test – NOT OK
//hint// to see the cpan-testers results for installing this module, try:
reports DVEEDEN/DBD-mysql-4.050.tar.gz
Failed during this command:
DVEEDEN/DBD-mysql-4.050.tar.gz : make_test NO
cpan[6]> reports DVEEDEN/DBD-mysql-4.050.tar.gz
Distribution: D/DV/DVEEDEN/DBD-mysql-4.050.tar.gz
Fetching ‘http://www.cpantesters.org/show/DBD-mysql.yaml’…DONE
Catching error: “CPAN::Exception::yaml_process_error=HASH(0x55f8996c33c0)” at /usr/share/perl5/vendor_perl/CPAN.pm line 392.
CPAN::shell() called at -e line 1
Any help please
Did you install MySQL via the RedHat package manager?
Yes!
I’ve installed the mysql and mysql-server via yum install
fixed the DBD::mysql
Hello Guys,
Coming again to you guys to ask for Help in this journey of installing trying to get RT running for my team…
I’ve finished the installation… now I’m trying to configure it… with make initialize-database and it raises the error bellow, any hint?
[540388] [Tue Aug 10 12:27:38 2021] [critical]: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘Groups (
id INTEGER NOT NULL AUTO_INCREMENT,
Name varchar(200) NULL ,
De’ at line 1 at /home/sagisc/rt-5.0.1/sbin/…/lib/RT/Handle.pm line 551. (/home/sagisc/rt-5.0.1/sbin/…/lib/RT.pm:409)
DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘Groups (
id INTEGER NOT NULL AUTO_INCREMENT,
Name varchar(200) NULL ,
De’ at line 1 at /home/sagisc/rt-5.0.1/sbin/…/lib/RT/Handle.pm line 551.
make: *** [Makefile:390: initialize-database] Error 11
Are you using MySQL 8? RT doesn’t support that version of MySQL yet as there are some breaking changes
Hi @knation
Thanks for your reply. My mistake 
On README It says MySQL 5.7 and I haven’t seen that.
I’ll remove the MySQL installation and you know any progress.
If you’re comfortable with version control there is a Mysql 8 branch that should be mergeable into the 5.0.1 branch.
If you don’t know what I’m ta\king about or where to go from here this solution may not be for you. 
Hi All,
I’ve installed the MySQL 5.7 and the initialize-database worked as expected.
Its normally to be stuck after running the command sudo /opt/rt5/sbin/rt-server ? because in the README it says to run the command and follow the instructions, but I don’t receive any instructions after running the command.
Can you hit the web server from the browser?
Tried with Lynx and it open a login screen
Sounds like it works!
It seems that its working but… can you point me out to a guide for post installation process? Because in README its a little confused at least for me.
It says to look at step seven which points to this page:
https://docs.bestpractical.com/rt/5.0.1/web_deployment.html
a-ml, congrats. Unfortunately, RT does not hold your hand through the post-install process. It’s going to be it’s own separate, trial-by-error journey. I ran into the same problem you did; there was absolutely no information about how to set up RT. I just had to Google it. Good luck!
Don’t forget folks that if you do get stuck you can always pay the nice folk at Best Practical for some consultancy to help you with RT. Still be cheaper than lots of other ticketing/helpdesk systems.