I’m making some progress on this but I’m still having problems. It looks like, depending on the queue (reply and comment e-mail addresses), you have to assign certain permissions. I’m reading this article:
Now, the problem seems to be that I can send e-mail from the RT Server mailgateway, but when I try it from Outlook (using the queue comment e-mail address in the FROM field), I get an e-mail from RT saying:
“Problem with the e-mail addresses and the queue.”
From: Eric Chatham
Sent: Friday, August 21, 2009 15:34
To: Eric Chatham; 'Jerrad Pierce’
Subject: RE: [rt-users] Inbound E-mail to server
From: firstname.lastname@example.org [mailto:rt-users-
email@example.com] On Behalf Of Eric Chatham
Sent: Thursday, August 20, 2009 12:37
To: 'Jerrad Pierce’
Subject: Re: [rt-users] Inbound E-mail to server
On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote,
Try changing your subject line to [$Organization #ticket_id]
No go. I even tried $rtname.
Just to be clear, you’re using the value assigned to these variable
sin your site config,
and not the literal strings ‘$rtname’, correct? And a ticket with the
ID you’re using
already exists? And the account you’re emailing form has the necessary
ACLs to write
to the ticket?
I created a file called “mail” and tried sending it to the rt-mailgateway but
I receive an e-mail “error.”
cat mail | /opt/rt3/bin/rt-mailgate --queue MIS --action comment --url
Subject: [MIS #9] A test
ERROR E-mail Message from the server:
Subject: Could not load a valid user
RT could not load a valid user, and RT’s configuration does not allow for the
creation of a new user for your email.
I’m guessing that firstname.lastname@example.org is not the same as RTUSER, root.
CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient.