Associate email ticket with Subject Tag in the body

[knation]

You can add custom code to the code that trys to parse the ticket ID value from the subject line, see here

Email reply to ticket creates new ticket when queue name contains UTF-8 character

Can you share the headers and content for one of these emails going into RT? Feel free to sanitize any email addresses. Could you please give me more detailed instruction on how to do it or post some links where I can read about it? You can create a local overlay of the ParseTicketId function /opt/rt4/local/lib/RT/Interface/Email_Local.pm Then you can have the following content where all I added to the function was an error log with the subject passed: package RT::Interface::Email; use s…