ZIP attachments migrated from RT2 to RT3

RT Users
1

Hello,

I have recently migrated from RT 2.0.13 to RT 3.0.4. I am unable to open
any of the zip attachments that were migrated from the old system. I can
download them, but they are unusable. Newly created zip attachments work
just fine. Has anyone experienced this problem, or have any suggestions?

Thanks,

Trish Ford
UNIX Administrator
SigmaTel, Inc.

2

I am unable to open any of the zip attachments that were migrated from
the old system.

Have a look at the files with a hex editor or similar - the first four
bytes should be PK\003\004. If they aren’t, you probably have a problem
with the encoding of attachments in the database - maybe they are
encoded as Base64 or hex?

Did you switch to another database during migration by any chance?

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.
Why is top posting frowned upon?

3

Thanks, I will have a look at the files. I moved everything to a completely
different server. Both servers are running MYSQL, but the new server is
running a newer release.

Thanks,

TrishFrom: Sebastian Flothow [mailto:lists@flothow.de]
Sent: Monday, July 21, 2003 4:49 PM
To: Trish Ford
Cc: ‘rt-users@lists.fsck.com’

I am unable to open any of the zip attachments that were migrated from
the old system.

Have a look at the files with a hex editor or similar - the first four
bytes should be PK\003\004. If they aren’t, you probably have a problem
with the encoding of attachments in the database - maybe they are
encoded as Base64 or hex?

Did you switch to another database during migration by any chance?

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.
Why is top posting frowned upon?