Hi,
We are using RT for our internal support teams. We start studying a
‘synchronous’ interconnection of RT with a third party Ticketing
system
Do you know of any case involving the communication between third party
systems and RT by sending XML documents via HTTPS POST transactions -
the XML format is configurable although we obviously have a minimum set
of standard data that must be passed. Typically this is caller info,
incident description, status, impact and CI information.
any useful information would be greatly appreciated
Jean-Cyrille Fouda
IT WW business services & support
Integration projects & processes mgr
Gemalto
Tel: +33 1 55 01 53 44 - +33 6 22 70 77 66
Fax: +33 1 55 01 52 30
6 rue de la verrerie
92197 Meudon Cedex
jean-cyrille.fouda@gem mailto:jean-cyrille.fouda@gemalto.com alto.com
www.gemalto.com http://www.gemalto.com/
