Wrong CreatorObj in resolved notification

Hi,
I created a scrip and template that define the notification when the status of a tickets is set to resolved (basic thing I guess). To make the notification personal I start with ‘Dear {$Transaction->CreatorObj->RealName}’. The name displayed in the message however is not that of the Creator but that of the Owner of the ticket. The scrip condition is ‘on resolve’ and the stage is ‘TransactionCreate’. Do I make an obvious mistake? Someone will probably have a hunge…

Thanks for your replies and this vivid mailing list, it’s archives have already proved very helpful!

– Jac

PS: in the autoreply upon ticket creation the same does work!

$Transaction->CreatorObj returns the creator of the transaction, not the
ticket.On 1/16/08, GUBBELS Jac JacG@kocschool.k12.tr wrote:

Hi,
I created a scrip and template that define the notification when the
status of a tickets is set to resolved (basic thing I guess). To make the
notification personal I start with ‘Dear
{$Transaction->CreatorObj->RealName}’. The name displayed in the message
however is not that of the Creator but that of the Owner of the ticket. The
scrip condition is ‘on resolve’ and the stage is ‘TransactionCreate’. Do I
make an obvious mistake? Someone will probably have a hunge…

Thanks for your replies and this vivid mailing list, it’s archives have
already proved very helpful!

– Jac

PS: in the autoreply upon ticket creation the same does work!


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