Worked time cumulated

Rejean_Chartier · October 3, 2003, 3:17pm

Hi All

When we update the worked time, we always need to override the
Time in the field.

I did not see a place where the RT system cumulated the worked time.

In RT history we have the worked time transaction. Do we have the worked
time cumulated?

This situation is due to multi technicians worked on the same ticket.

Thanks, for your help

Réjean Chartier

Directeur Centre dexpertise et de support SAP

Director SAP Consulting and Support Center

Via Consultants Inc.

SAP Professionals Across Canada

261 rue Saint-Jacques, 5eme Etage

Montreal, Que, H2Y 1M6

Tel: 1-514-494-3262

Cel: 1-514-605-6200

Fax: 1-514-494-2665

Free: 1-888-VIA-3227

John_Jasen · October 3, 2003, 3:25pm

It works if you add time worked in comments, at least in my rt 3.0.4.On Fri, 3 Oct 2003, Rejean Chartier wrote:

Hi All

When we update the worked time, we always need to override the
Time in the field.

Real_Carbonneau · October 4, 2003, 9:05pm

When time is entered for either a reply or a comment, the time is cumulated
with the current total time. This works in my system also (3.0.5).

Real-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]
On Behalf Of Rejean Chartier
Sent: Friday, October 03, 2003 11:18 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Worked time cumulated