Work with Google Apps?

Hi,

Can this be done?

Thanks.

From: “Gavin Henry” gavin.henry@gmail.com

Can this be done?

No; it’s not possible for people to work with Google Apps.

Cheers,
– jr ‘well, not wise, anyway’ a
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274

Can this be done?

Yes, you can use fetchmail to get mail from a google apps mailbox into
RT. I believe this question has been answered on the list before.

Thomas

Hi,

Can this be done?

My RT is configured to use my primary domain, ie. support@mydomain. It receives email at a subdomain - ie. support@rt.mydomain.

My primary domain is hosted at Google Apps (for business, not the free one). My RT subdomain is hosted on my RT server, and delivers support@rt.mydomain mail to the rt-mailgate script, etc.
I have an account configured in Google Apps for support@mydomain, and using the per-user mail routing I route this to support@rt.mydomain and set it as the recipient, and then not deliver this mail to the Google mailbox for this user.

It seems to work well.

I had previously had it set up with a group that anyone could post to called support@mydomain with support@rt.mydomain as the only member, but then one of my customers got blocked by (from memory) a Google Groups spam filter thing (their mail server got hacked at some point and blacklisted by something) and there was no way to bypass that. Per-user mail routing worked best, and really is the proper way to do it.

An alternative is to use fetchmail to periodically pull RT mail from a POP account or something, this is fairly well documented elsewhere.

Nathan Ward