WishList - Assign Ticket to a group of user

Hello list,

I just would like to know if this fonctionnality (assign a tiket to a
group of users) is planned.

I’ve implemented an home-made version of a wake-up feature, and my wish
would be to assign a woke-up ticket to the group of the user that put it
into “sleep mode”, in order that any member of this group can be warned
and “steal” the ticket. So it would be easier if we could assign a ticket
to a group!

Raph.

Hello list,

I just would like to know if this fonctionnality (assign a tiket to a
group of users) is planned.

I’ve implemented an home-made version of a wake-up feature, and my wish
would be to assign a woke-up ticket to the group of the user that put it
into “sleep mode”, in order that any member of this group can be warned
and “steal” the ticket. So it would be easier if we could assign a ticket
to a group!

I had a similar request here, but I argued it was unnecessary.
There are many ways to assocaiate a set of people with some
responsibility for a ticket. Ownership is one way, and the
owner is a unique person (or ‘nobody’). But the queue is another.
Why not “wake up” the watchers of that queue? Or if you want
more specificity, use the AdminCC. Or create a custom field
to hold group names, or an arbitrary set of people?

 bobg